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woom Bikes USA Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Recall

Fall and Crash Hazards.

CPSC recall #25043 · announced Nov 14, 2024 · verified Jul 31, 2026

Hazard
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Remedy
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Units
About 2,500
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazardswoom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazardswoom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazardswoom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards

How to identify the recalled product

Productwoom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Units recalledAbout 2,500

The recall

This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.

Reported incidents

The firm has received five reports of the crank breaking, including one report of an injury to a child.

What consumers should do now

Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.

woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at [email protected], or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.

Source: U.S. Consumer Product Safety Commission. Official notice title: “woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards”. Read the official CPSC notice