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Segway Segway Ninebot P100 KickScooters Recall

Fall and Injury Hazards.

CPSC recall #25052 · announced Nov 21, 2024 · verified Jul 31, 2026

Hazard
The front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider.
Remedy
Consumers should immediately stop using the recalled KickScooters and contact Segway for a free repair. Segway will direct consumers to a local store for the repair (where available) or provide a pre-paid shipping label to ship the product to a national service center for repair. Segway is contacting all known purchasers directly.
Units
About 1,400
Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury HazardsSegway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury HazardsSegway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards

How to identify the recalled product

ProductSegway Ninebot P100 KickScooters
Units recalledAbout 1,400

The recall

This recall involves Segway Ninebot KickScooters with model number P100S and a manufacture date in 2023. The affected units have serial numbers containing the date codes 2308 or greater (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx). The serial number is located on the left side of the KickScooter. The 6th and 7th digits represent the year of manufacture, and the 8th and 9th digits represent the week of manufacture. The product is black and gray with red accents, and the Segway label is on the rear fender. The KickScooter is 46 inches long, 25 inches wide and 50 inches high, and weighs about 72.5 pounds.

Reported incidents

The firm has received 31 reports of broken front forks, including six reports of injuries, including a fracture, cuts, scrapes, bruises and shoulder pain.

What consumers should do now

Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.

Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, by email at [email protected], or online at https://service.segway.com/recall, or www.segway.com and click on "Recall Center" at the bottom of the page for more information.

Source: U.S. Consumer Product Safety Commission. Official notice title: “Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards”. Read the official CPSC notice