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Dupray USA Neat Steam Cleaners Recall

Burn Hazards or Serious Injury.

CPSC recall #26283 · announced Feb 26, 2026 · verified Jul 30, 2026

Hazard
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
Remedy
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Units
About 651,145 (In addition, about 96,530 were sold in Canada)
Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious InjuryDupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious InjuryDupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious InjuryDupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury

How to identify the recalled product

ProductDupray Neat Steam Cleaners
Units recalledAbout 651,145 (In addition, about 96,530 were sold in Canada)

The recall

This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.

Reported incidents

The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.

What consumers should do now

Stop using the recalled product immediately. Contact the company for the announced remedy. Do not resell or donate recalled products — it is illegal under federal law.

Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, [email protected] or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.

Source: U.S. Consumer Product Safety Commission. Official notice title: “Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury”. Read the official CPSC notice