1999–2003 Gillig Low Floor, 2001–2004 Gillig Phantom Recall: CERTAIN GILLIG BUSES EQUIPPED WITH SURE-LOK WHEELCHAIR TIE-DOWN SECUREMENT…
NHTSA campaign 04V500000 · Equipment Adaptive/mobility · filed Oct 14, 2004 · verified Jul 30, 2026
The defect
CERTAIN GILLIG BUSES EQUIPPED WITH SURE-LOK WHEELCHAIR TIE-DOWN SECUREMENT ASSEMBLIES. THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY MAY BE OUT OF ALIGNMENT CAUSING THE LOAD PAWL NOT TO FULLY SEAT IN THE SPROCKET TEETH.
The risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. THE RECALL BEGAN OCTOBER 8, 2004. OWNERS SHOULD CONTACT GILLIG AT 1-800-735-1500..
CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Affected vehicles
Related recalls
More Gillig Low Floor recalls
- 2023–2024 Gillig Low Floor — Rear Gross Axle Weight Rating (GAWR) on the federal placard…
- 2021–2026 Gillig Low Floor — Air compressor intake pipe may contact and damage the fuel…
- 2023–2026 Gillig Low Floor — High voltage cable, connecting the inverter to the drive…
- 2025 Gillig Low Floor — Rear axle upper torque rod fasteners may have been…
- 2025 Gillig Low Floor — Retractors may not lock, preventing the wheelchair from…
Other campaigns involving Gillig vehicles
Source: NHTSA recall database, campaign 04V500000. Data last verified Jul 30, 2026.