2009–2013 Volvo Bus 9700 Recall: PREVOST CAR INC
NHTSA campaign 12V205000 · Visibility · filed May 8, 2012 · verified Jul 30, 2026
The defect
PREVOST CAR INC. (PREVOST) IS RECALLING CERTAIN MODEL YEAR 2009-2013 VOLVO 9700 MOTOR COACHES. ON SOME VEHICLES, THE QUANTITY OF EMERGENCY EXIT WINDOWS IS INSUFFICIENT TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE.
The risk
IN THE EVENT OF AN EMERGENCY, PASSENGERS MAY BE DELAYED IN EXITING THE VEHICLE DUE TO LIMITED EMERGENCY WINDOWS, INCREASING THE RISK OF PERSONAL INJURY.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
PREVOST WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL AN ADDITIONAL EMERGENCY EXIT WINDOW, FREE OF CHARGE. AN INTERIM NOTIFICATION WILL BE COMPLETED BY MID-JULY 2012. THE SAFETY RECALL BEGAN ON SEPTEMBER 27, 2012. OWNERS MAY CONTACT PREVOST CAR INC. AT 1-866-870-2046 OR 1-418-883-2888.
THE PREVOST RECALL CAMPAIGN NUMBER IS SR12-57.CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY: 1-800-424-9153); OR GO TO HTTP://WWW.SAFERCAR.GOV
Affected vehicles
Related recalls
More Volvo Bus 9700 recalls
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Other campaigns involving Volvo Bus vehicles
Source: NHTSA recall database, campaign 12V205000 (manufacturer number SR12-57). Data last verified Jul 30, 2026.