2010–2012 Turtle Top Odyssey, 2011 Turtle Top Odyssey LT, 2011–2012 Turtle Top Odyssey XL and 2 other models Recall: (SMI) Prolo roof hatches
NHTSA campaign 12V330000 · Structure · filed Jul 11, 2012 · verified Jul 30, 2026
The defect
Turtle Top is recalling certain model year 2010 through 2012 commercial buses manufactured from April 1, 2011, through March 25, 2012, equipped with Specialty Manufacturing Inc. (SMI) Prolo roof hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in an opening force of the Prolo roof hatches that exceeds federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."
The risk
In the event of an emergency, passengers' exit from the bus may be hindered possibly resulting in injury to the vehicle occupants.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Turtle Top will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 16, 2012. Owners may contact Turtle Top at 1-574-831-4349 or SMI at 1-800-951-7867.
Customers may contact the National Highway Traffic Safety Administration's vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Affected vehicles
Related recalls
More Turtle Top Odyssey recalls
- 2024 Turtle Top Odyssey and 3 other models — Recliner mechanism may not engage when the seat back is…
- 2019 Turtle Top Odyssey — Seatbelt-unfastened warning light will not illuminate for…
- 2013–2018 Turtle Top Odyssey and 2 other models — Wheelchair lift positioning input cam may fail while the…
- 2016 Turtle Top Odyssey — These vehicles are equipped with seats that may separate…
- 2006–2014 Turtle Top Odyssey and 4 other models — Affected lifts are equipped with folding link arms that may…
Other campaigns involving Turtle Top vehicles
- 2026 Ford Odyssey and 1 other model — Retractors may not lock, preventing the wheelchair from…
- 2014–2015 Turtle Top Odyssey and 2 other models — Affected vehicles are equipped with a back up camera system…
- 2010 Turtle Top Odyssey XL MPV and 1 other model — 217, "Bus Emergency Exits and Window Retention and…
Source: NHTSA recall database, campaign 12V330000. Data last verified Jul 30, 2026.