2022 Mercedes-Benz EQS 450, 2022 Mercedes-Benz S 500, 2022 Mercedes-Benz S 580 Recall: Communication module software may restrict or disable the emergency call…
NHTSA campaign 21V00J000 · Electrical System · filed Dec 27, 2021 · verified Jul 30, 2026
The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Mercedes-Benz | EQS 450 | 2022 |
| Mercedes-Benz | S 500 | 2022 |
| Mercedes-Benz | S 580 | 2022 |
Related recalls
More Mercedes-Benz EQS 450 recalls
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Other campaigns involving Mercedes-Benz vehicles
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- 2026 Mercedes-Benz CLA 250+ (ev) and 1 other model — Front passenger seat belt retractor may have been…
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All Mercedes-Benz EQS 450 recalls → · All Mercedes-Benz recalls →
Source: NHTSA recall database, campaign 21V00J000 (manufacturer number 2022010006). Data last verified Jul 30, 2026.