2019–2021 Freightliner Sprinter 1500, 2019–2021 Freightliner Sprinter 2500, 2019–2021 Freightliner Sprinter 3500 and 5 other models Recall: MBUX multimedia system software may cause the display to remain black, or…
NHTSA campaign 21V411000 · Electrical System · filed Jun 2, 2021 · verified Jul 30, 2026
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
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Other campaigns involving Freightliner vehicles
All Freightliner Sprinter 1500 recalls → · All Freightliner recalls →
Source: NHTSA recall database, campaign 21V411000 (manufacturer number VS3UXPOBOX). Data last verified Jul 30, 2026.