2021 Infiniti Q50, 2021 Infiniti Q60, 2021 Infiniti QX80 Recall: A software error may deactivate the audio/video control unit screen…
NHTSA campaign 21V599000 · Back Over Prevention · filed Aug 2, 2021 · verified Jul 30, 2026
The defect
Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Affected vehicles
Related recalls
More Infiniti Q50 recalls
- 2012–2013 Infiniti M35 Hybrid and 5 other models — Driveshaft can fatigue and break
- 2021 Infiniti Q50 and 4 other models — Front steering knuckle or rear axle housing may have…
- 2021 Infiniti Q50 and 1 other model — After detecting rapid acceleration, the Engine Control…
- 2018–2019 Infiniti Q50 and 25 other models — Additionally included are 2019 Nissan GT-R and Taxi and…
- 2017 Infiniti Q50 and 1 other model — Driver's frontal air bag inflator may have been improperly…
Other campaigns involving Infiniti vehicles
- 2011–2013 Infiniti QX56 and 2 other models — Gross Axle Weight Rating (GAWR) listed on the certification…
- 2025–2026 Infiniti QX80 and 2 other models — A software error may occur in the In-Vehicle Infotainment…
- 2019–2022 Infiniti QX50 and 3 other models — Engine bearings may have manufacturing defects that can…
Source: NHTSA recall database, campaign 21V599000 (manufacturer number R21A9). Data last verified Jul 30, 2026.