2023–2024 Jeep Grand Cherokee, 2023–2024 Jeep Grand Cherokee L Recall: Second-row seat head restraints may not lock in the upright position
NHTSA campaign 25V472000 · Seats · filed Jul 17, 2025 · verified Jul 30, 2026
The defect
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Jeep | Grand Cherokee | 2023, 2024 |
| Jeep | Grand Cherokee L | 2023, 2024 |
Related recalls
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Source: NHTSA recall database, campaign 25V472000 (manufacturer number 20C). Data last verified Jul 30, 2026.