2020 Audi A5 electrical system problems

41 owner complaints filed with NHTSA name the electrical system on the 2020 Audi A5 — 68% of all complaints for this model year.

Electrical System complaints

68%

share of all complaints

—

median reported incident mileage

0 / 0

crash / fire reports

What owners report

“Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for…”
filed Oct 18, 2025
“The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross…”
filed Aug 5, 2025
“The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots…”
filed Aug 3, 2025

Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.

This bulletin provides informatoinw hent here are scratches or a coating on the cover of the instrument cluster, or particles inside of the housing.
TSB_2073747_4 · Service Bulletin/Repair Instructions · issued Jul 9, 2026
This bulletin provides information when the pop-up for massage functions does not appear.
TSB_2069596_3 · Service Bulletin/Repair Instructions · issued Jul 9, 2026
This bulletin provides informaitn when there is a warning messsage; "Instrument cluster: fault. Limited warning messages. Please contact workshop"; DTC B200096.
TSB_2069331_7 · Service Bulletin/Repair Instructions · issued Jun 23, 2026