2011 Jeep Grand Cherokee seats problems
11 owner complaints filed with NHTSA name the seats on the 2011 Jeep Grand Cherokee — 1% of all complaints for this model year.
What owners report
“When I went out to my car the morning of [XXX], 2024, I noticed that the passenger headrest was disconnected from the back and had been deployed without reason overnight. There was no accident or contact with the car it just did it on it's own. Luckily no one was in the car so there was no injury…”
filed May 10, 2024
“While the vehicle was parked, unoccupied, locked, and the motor was not running, apparently the driver's side seat caught fire. I did not see the actual flames, but I did open the driver door to find the bottom cushion and most of the electrical wiring in the driver seat melted and charred and a…”
filed Apr 29, 2021
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Related service bulletins
HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the…
9100448 · Service Bulletin/Repair Instructions · issued Dec 4, 2024
Seats problems in other Grand Cherokee years
| Year | Reports | Share |
|---|---|---|
| 2025 Grand Cherokee | 1 | 2% |
| 2024 Grand Cherokee | 4 | 2% |
| 2023 Grand Cherokee | 5 | 1% |
| 2022 Grand Cherokee | 9 | 4% |
| 2021 Grand Cherokee | 5 | 1% |
| 2019 Grand Cherokee | 9 | 3% |
| 2018 Grand Cherokee | 42 | 5% |
| 2017 Grand Cherokee | 20 | 6% |
| 2016 Grand Cherokee | 10 | 3% |
| 2015 Grand Cherokee | 308 | 23% |
| 2014 Grand Cherokee | 336 | 14% |
| 2013 Grand Cherokee | 56 | 7% |
Other reported problem areas on the 2011 Jeep Grand Cherokee
Counts are unique NHTSA complaints naming this component group. Complaints are unverified owner reports; mileage is computed only from complaints that included a usable odometer reading.