2012 Jeep Grand Cherokee seats problems
12 owner complaints filed with NHTSA name the seats on the 2012 Jeep Grand Cherokee — 1% of all complaints for this model year.
What owners report
“The driver's seat headrest active head restraint deployed open while I was putting items into the back seat from the passenger side. The car was stationary, but running, but hadn't been jarred or hit to provoke the deployment. The plastic tabs on the inside are broken, and I'm not able to reset the…”
filed Nov 15, 2020
“The passenger side active headrest restraint deployed while car was parked in my driveway and not in use. It can not be repaired. Plastic is broken inside.”
filed Oct 10, 2020
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Related service bulletins
HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the…
9100448 · Service Bulletin/Repair Instructions · issued Dec 4, 2024
Seats problems in other Grand Cherokee years
| Year | Reports | Share |
|---|---|---|
| 2025 Grand Cherokee | 1 | 2% |
| 2024 Grand Cherokee | 4 | 2% |
| 2023 Grand Cherokee | 5 | 1% |
| 2022 Grand Cherokee | 9 | 4% |
| 2021 Grand Cherokee | 5 | 1% |
| 2019 Grand Cherokee | 9 | 3% |
| 2018 Grand Cherokee | 42 | 5% |
| 2017 Grand Cherokee | 20 | 6% |
| 2016 Grand Cherokee | 10 | 3% |
| 2015 Grand Cherokee | 308 | 23% |
| 2014 Grand Cherokee | 336 | 14% |
| 2013 Grand Cherokee | 56 | 7% |
Other reported problem areas on the 2012 Jeep Grand Cherokee
Counts are unique NHTSA complaints naming this component group. Complaints are unverified owner reports; mileage is computed only from complaints that included a usable odometer reading.