2019–2020 Coach and Equipment Phoenix Recall: Seat belt retractor block out zone may have not been set correctly…
NHTSA campaign 20V348000 · Seat Belts · filed Jun 12, 2020 · verified Jul 30, 2026
The defect
Coach and Equipment Mfg Corp. (Coach and Equipment) is recalling certain 2019-2020 Phoenix mini-buses built on Ford E Series Cutaway Chassis and equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
The risk
An unsecured occupant has an increased risk of injury in the event of a crash.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Coach and Equipment will notify owners, and Freedman will replace the retractors, free of charge. The recall began June 25, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Coach and Equipment | Phoenix | 2019, 2020 |
Related recalls
More Coach and Equipment Phoenix recalls
- 2025–2026 Coach and Equipment Metrolite and 1 other model — Electrical contactor may fail, preventing the controls from…
- 2026 Coach and Equipment Metrolite and 1 other model — Retractors may not lock, preventing the wheelchair from…
- 2024–2025 Coach and Equipment Phoenix — Alternator may contact and damage the fuel line
- 2025 Coach and Equipment Phoenix — Retractors may not lock, preventing the wheelchair from…
- 2024 Coach and Equipment Phoenix — Recliner mechanism may not engage when the seat back is…
Other campaigns involving Coach and Equipment vehicles
- 2016–2023 Coach and Equipment Phoenix — Zinc-plating on the fuel return line may break away when…
- 2015–2018 Coach and Equipment Metro Lite and 1 other model — When the back seat cushion is rotated from the stowed…
- 2013–2014 Coach and Equipment Condor LT and 3 other models — Wheelchair lift positioning input cam may fail while the…
All Coach and Equipment Phoenix recalls → · All Coach and Equipment recalls →
Source: NHTSA recall database, campaign 20V348000. Data last verified Jul 30, 2026.