2025 Coach and Equipment Phoenix Recall: Retractors may not lock, preventing the wheelchair from being properly…
NHTSA campaign 25V772000 · Equipment Adaptive/mobility · filed Nov 10, 2025 · verified Jul 30, 2026
The defect
Coach and Equipment Mfg. Corp. (Coach and Equipment) is recalling certain 2025 Phoenix transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →The fix — what to do
Dealers will be notified to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed November 24, 2025. Owners may contact Coach and Equipment customer service at 1-800-724-8464.
Affected vehicles
| Make | Model | Model years |
|---|---|---|
| Coach and Equipment | Phoenix | 2025 |
Related recalls
More Coach and Equipment Phoenix recalls
- 2025–2026 Coach and Equipment Metrolite and 1 other model — Electrical contactor may fail, preventing the controls from…
- 2026 Coach and Equipment Metrolite and 1 other model — Retractors may not lock, preventing the wheelchair from…
- 2024–2025 Coach and Equipment Phoenix — Alternator may contact and damage the fuel line
- 2024 Coach and Equipment Phoenix — Recliner mechanism may not engage when the seat back is…
- 2016–2023 Coach and Equipment Phoenix — Zinc-plating on the fuel return line may break away when…
Other campaigns involving Coach and Equipment vehicles
- 2019–2020 Coach and Equipment Phoenix — Seat belt retractor block out zone may have not been set…
- 2015–2018 Coach and Equipment Metro Lite and 1 other model — When the back seat cushion is rotated from the stowed…
- 2013–2014 Coach and Equipment Condor LT and 3 other models — Wheelchair lift positioning input cam may fail while the…
All Coach and Equipment Phoenix recalls → · All Coach and Equipment recalls →
Source: NHTSA recall database, campaign 25V772000. Data last verified Jul 30, 2026.