Ford C-Max Hybrid 2013–2014 — technical service bulletin
Bulletin TSB-14-0024 · NHTSA communication 10055028 · issued Jan 31, 2014
Technical service bulletin
communication type
Power Train
component
2013–2014
model years
3
vehicle entries
Official summary
Ford: the transmission makes a metal on metal scraping sound and the noise is present, in all gear ranges, when vehicle is moving and not present when vehicle is stationary or in park. Model 2013 c-max, 2013-2014 fusion. *pe
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.