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RecallGazette

Vehicle problems, recalls & safety intelligence

Ford C-Max 2016–2017technical service bulletin

Bulletin SSM 46848 · NHTSA communication 10119684 · issued Sep 28, 2017

Technical service bulletin
communication type
Electrical System
component
2016–2017
model years
34
vehicle entries

Official summary

Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates. SYNC 3 software upgrade to support these apps is not a warrantable repair per the Warranty And Policy Manual,

What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.