Ford Explorer 2016–2019 — technical service bulletin
Bulletin SSM 47738 · NHTSA communication 10153923 · issued Jan 9, 2019
Technical service bulletin
communication type
Seats
component
2016–2019
model years
4
vehicle entries
Official summary
Some 2016-2019 Explorer vehicles may exhibit a heated lower front seat cushion that does not operate properly after turning the ignition on after a remote start event. To temporarily resolve the concern, the heated seat control switch may be cycled off and then back on. Do not attempt any repairs at this time. Engineering is investigating. To assist with the investigation, use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form. Monitor OASIS for updates.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.