Ford Explorer 2018–2019 — technical service bulletin
Bulletin TSB 18-2358 · NHTSA communication 10153929 · issued Dec 17, 2018
Technical service bulletin
communication type
Equipment
component
2018–2019
model years
2
vehicle entries
Official summary
Some 2018-2019 Explorer vehicles built on or before 13-Nov-2018 equipped with a 4G telematics control unit (TCU) modem may exhibit an Acquiring Signal message with a loss of satellite radio reception while driving in unobstructed areas. Follow the Service Procedure steps to correct the condition.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.