Ford Explorer 2016–2019 — technical service bulletin
Bulletin SSM 47879 · NHTSA communication 10156598 · issued Mar 19, 2019
Technical service bulletin
communication type
Electrical System
component
2016–2019
model years
4
vehicle entries
Official summary
Various 2019 vehicles equipped with SYNC 3 and the latest software version 3.2 may exhibit an error message when attempting to update the software to version 3.3. Professional Technician Society (PTS) website may show that software version 3.3 is available for 2019 SYNC 3 vehicles. Do not carry out this update as it may lead to a hardware error message. Engineering is investigating, monitor OASIS for updates.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.