Chrysler Pacifica 2019 — technical service bulletin
Bulletin 08-094-19 · NHTSA communication 10168445 · issued Oct 8, 2019
Technical service bulletin
communication type
Electrical System
component
2019
model years
1
vehicle entries
Official summary
Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience the following:Black screen on both rear screens. Rear Seat Entertainment (RSE) remote control does not pair. When playing a video from a USB stick the video does not resume where itleft off after an ignition cycle. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) has beenset:B15AD-00 - Lost Low Voltage Differential Signal (LVDS) Connection With MediaPort 1. B15AE-00
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.