Kia Telluride 2020 — technical service bulletin
Bulletin CS9991_DSM · NHTSA communication 10168561 · issued Nov 1, 2019
Technical service bulletin
communication type
Visibility
component
2020
model years
1
vehicle entries
Official summary
This document is the notice to Kia Dealer Service Managers announcing the launch of a Customer Satisfaction Initiative for all Telluride customers on 11/1/2019. As part of the ongoing monitoring of Telluride performance, we have identified that in some instances, customers have reported windshield chipping followed by extensive cracking within a short period of time, preventing repair of the chip. Although the vehicle's warranty specifically excludes warranty coverage for broken, chipped, scratched or damaged window glass due to outside influence, KMA would like to provide Telluride customers
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.