Ford Edge 2020 — technical service bulletin
Bulletin SSM 48339 · NHTSA communication 10168809 · issued Nov 21, 2019
Technical service bulletin
communication type
Electrical System
component
2020
model years
5
vehicle entries
Official summary
Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization and/or no authorization pop-up received on the SYNC infotainment system. Verify that Customer Connectivity Settings (CCS) are turned ON from the SYNC infotainment system, the vehicle ignition is on, and the vehicle is in an area with cellular coverage. Then select Activate Vehicle on the Ford Pass/Lincoln Way mobile app. If the concern persists, delete the VIN from the mobile app, re-add the VIN, and select Activate Vehicle . If the concern is still present, follow normal diagnostics in Workshop M
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.