Ford Edge 2019–2020 — technical service bulletin
Bulletin SSM 48364 · NHTSA communication 10168817 · issued Nov 28, 2019
Technical service bulletin
communication type
Equipment
component
2019–2020
model years
4
vehicle entries
Official summary
Some 2018-2019 Expedition/Navigator, 2019 Edge/Nautilus, 2020 Explorer/Aviator vehicles equipped with a family entertainment system may experience an issue where the audio not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1-866-869-7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.