Ford Explorer 2013–2020 — technical service bulletin
Bulletin TSB 19-2390 · NHTSA communication 10169898 · issued Dec 20, 2019
Technical service bulletin
communication type
Electrical System
component
2013–2020
model years
39
vehicle entries
Official summary
Some 2015-2019 F-150, 2015-2020 Explorer, 2017-2019 F-Super Duty, 2017-2020 Continental, 2018-2020 Expedition/Navigator, 2016-2018 MKX, 2019-2020 Nautilus, 2020 Aviator/Corsair and 2013-2020 MKZ vehicles equipped with multi-contour seats may exhibit intermittent multi-contour seat operation and/or massage and lumbar adjust inoperative from the seat switch or SYNC screen with or without diagnostic trouble code (DTC) B1471, U024B, and/or U024C. This may be due to terminal fretting at the connector for the driver multi-contour seat module (SCMG) and passenger multi-contour seat module (SCMH). To
Vehicles covered
- 2015 Ford Explorer
- 2016 Ford Explorer
- 2017 Ford Explorer
- 2018 Ford Explorer
- 2019 Ford Explorer
- 2015 Ford F-150
- 2016 Ford F-150
- 2017 Ford F-150
- 2018 Ford F-150
- 2019 Ford F-150
- 2017 Ford F-250 SD
- 2018 Ford F-250 SD
- 2019 Ford F-250 SD
- 2017 Ford F-350 SD
- 2018 Ford F-350 SD
- 2019 Ford F-350 SD
- 2017 Ford F-450 SD
- 2018 Ford F-450 SD
- 2019 Ford F-450 SD
- 2017 Ford F-550 SD
- 2018 Ford F-550 SD
- 2019 Ford F-550 SD
- 2020 Lincoln Aviator
- 2020 Lincoln Corsair
- 2016 Lincoln MKX
- 2017 Lincoln MKX
- 2018 Lincoln MKX
- 2019 Lincoln MKX
- 2013 Lincoln MKZ
- 2014 Lincoln MKZ
- 2015 Lincoln MKZ
- 2016 Lincoln MKZ
- 2017 Lincoln MKZ
- 2018 Lincoln MKZ
- 2019 Lincoln MKZ
- 2020 Lincoln MKZ
- 2018 Lincoln Navigator
- 2019 Lincoln Navigator
- 2020 Lincoln Navigator
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.