Ford Escape 2017–2019 — technical service bulletin
Bulletin 19B37-S2 · NHTSA communication 10171957 · issued Feb 27, 2020
Technical service bulletin
communication type
Electrical System
component
2017–2019
model years
6
vehicle entries
Official summary
Attachments: A new Service Advisor to Customer interaction video is now available. This video illustrates the speed and simplicity of the dongle re-flash process. â ¢ Non-Traditional Repair Approaches: The dongle re-flash process allows for an improved customer experience, dealer service efficiency, speed, and no need for an appointment, service bay, or trained technician. â ¢ Service Action: All dealers will be shipped at least one dongle by February 28, 2020. â ¢ Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN count received the initial shipment
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.