Ford Explorer 2016–2017 — technical service bulletin
Bulletin TSB-20-2072 · NHTSA communication 10172959 · issued Mar 9, 2020
Technical service bulletin
communication type
Equipment
component
2016–2017
model years
2
vehicle entries
Official summary
Some 2016-2017 Explorer vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive endplay. To resolve the condition, replace the door glass top run, door glass, window regulator, window motor and wiring harness.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.