Ford C-Max 2017–2020 — technical service bulletin
Bulletin SSM 48757 · NHTSA communication 10174421 · issued Apr 22, 2020
Technical service bulletin
communication type
Electrical System
component
2017–2020
model years
60
vehicle entries
Official summary
Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake
Vehicles covered
- 2017 Ford C-Max
- 2018 Ford C-Max
- 2017 Ford Edge
- 2018 Ford Edge
- 2019 Ford Edge
- 2020 Ford Edge
- 2017 Ford Escape
- 2018 Ford Escape
- 2019 Ford Escape
- 2017 Ford Explorer
- 2018 Ford Explorer
- 2019 Ford Explorer
- 2017 Ford F-150
- 2018 Ford F-150
- 2019 Ford F-150
- 2020 Ford F-150
- 2017 Ford F-250 SD
- 2018 Ford F-250 SD
- 2019 Ford F-250 SD
- 2020 Ford F-250 SD
- 2017 Ford F-350 SD
- 2018 Ford F-350 SD
- 2019 Ford F-350 SD
- 2020 Ford F-350 SD
- 2017 Ford F-450 SD
- 2018 Ford F-450 SD
- 2019 Ford F-450 SD
- 2020 Ford F-450 SD
- 2017 Ford F-550 SD
- 2018 Ford F-550 SD
- 2019 Ford F-550 SD
- 2020 Ford F-550 SD
- 2017 Ford Fiesta
- 2018 Ford Fiesta
- 2019 Ford Fiesta
- 2017 Ford Flex
- 2018 Ford Flex
- 2019 Ford Flex
- 2017 Ford Focus
- 2018 Ford Focus
- 2017 Ford Fusion
- 2018 Ford Fusion
- 2019 Ford Fusion
- 2020 Ford Fusion
- 2017 Ford Mustang
- 2018 Ford Mustang
- 2019 Ford Mustang
- 2020 Ford Mustang
- 2017 Ford Taurus
- 2018 Ford Taurus
- 2019 Ford Taurus
- 2017 Ford Transit
- 2018 Ford Transit
- 2019 Ford Transit
- 2020 Ford Transit
- 2017 Lincoln Continental
- 2018 Lincoln Continental
- 2019 Lincoln Continental
- 2020 Lincoln Continental
- 2017 Lincoln MKC
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.