Ford Explorer 2020 — technical service bulletin
Bulletin SSM 49015 · NHTSA communication 10177714 · issued Jul 23, 2020
Technical service bulletin
communication type
Electrical System
component
2020
model years
2
vehicle entries
Official summary
Some 2020 Explorer/Aviator vehicles built on or before 17-Feb-2020 may exhibit an intermittent partial opening of the power liftgate and/or false activation of the anti-theft alarm with diagnostic trouble codes (DTCs) B144D, B144E, B1555 and/or B1556 stored in the rear gate trunk module (RGTM). This may be due to the software in the RGTM improperly sensing that the liftgate is ajar. To correct the condition, reprogram the RGTM with the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Se
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.