Ford Explorer 2020 — technical service bulletin
Bulletin SSM 49172 · NHTSA communication 10180390 · issued Sep 9, 2020
Technical service bulletin
communication type
Steering
component
2020
model years
2
vehicle entries
Official summary
Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles built on 07-Nov-2019 and through 04-Aug-2020 may exhibit a lack of power steering assist at initial engine start-up with diagnostic trouble code (DTC) C102D stored in the power steering control module (PCSM). This may be due to the software in the PCSM. During normal diagnostics in Workshop Manual (WSM), Section 211-02, if pinpoint test (PPT) step AI5 is answered YES, reprogram the PCSM with the latest software level of the appropriate Ford diagnostic scan tool. If DTC C102D returns, continue with normal diagnostics. For claiming,
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.