Lincoln MKX 2019–2020 — technical service bulletin
Bulletin SSM 49412 · NHTSA communication 10184650 · issued Dec 18, 2020
Technical service bulletin
communication type
Electrical System
component
2019–2020
model years
4
vehicle entries
Official summary
Some 2019-2020 Nautilus vehicles may exhibit an inaccurate instrument panel cluster (IPC) navigation ETA that conflicts with the navigation ETA in the SYNC display center stack. This may be due to the software in the IPC. To correct the condition, reprogram the IPC using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 10849 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.