Dodge Durango 2011–2018 — technical service bulletin
Bulletin 23-018-20 REV. D · NHTSA communication 10184752 · issued Nov 6, 2020
Technical service bulletin
communication type
Seats
component
2011–2018
model years
16
vehicle entries
Official summary
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
Vehicles covered
- 2011 Dodge Durango
- 2012 Dodge Durango
- 2013 Dodge Durango
- 2014 Dodge Durango
- 2015 Dodge Durango
- 2016 Dodge Durango
- 2017 Dodge Durango
- 2018 Dodge Durango
- 2011 Jeep Grand Cherokee
- 2012 Jeep Grand Cherokee
- 2013 Jeep Grand Cherokee
- 2014 Jeep Grand Cherokee
- 2015 Jeep Grand Cherokee
- 2016 Jeep Grand Cherokee
- 2017 Jeep Grand Cherokee
- 2018 Jeep Grand Cherokee
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.