Ford Edge 2018–2020 — technical service bulletin
Bulletin SSM 49803 · NHTSA communication 10194419 · issued May 18, 2021
Technical service bulletin
communication type
Electrical System
component
2018–2020
model years
53
vehicle entries
Official summary
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) us
Vehicles covered
- 2019 Ford Edge
- 2020 Ford Edge
- 2018 Ford Escape
- 2019 Ford Escape
- 2018 Ford Expedition
- 2019 Ford Expedition
- 2020 Ford Expedition
- 2018 Ford Explorer
- 2019 Ford Explorer
- 2020 Ford Explorer
- 2018 Ford F-150
- 2019 Ford F-150
- 2020 Ford F-150
- 2019 Ford F-250 SD
- 2020 Ford F-250 SD
- 2019 Ford F-350 SD
- 2020 Ford F-350 SD
- 2019 Ford F-450 SD
- 2020 Ford F-450 SD
- 2019 Ford F-550
- 2020 Ford F-550
- 2019 Ford Fusion
- 2020 Ford Fusion
- 2019 Ford Fusion Energi
- 2020 Ford Fusion Energi
- 2019 Ford Fusion Hybrid
- 2020 Ford Fusion Hybrid
- 2018 Ford Mustang
- 2019 Ford Mustang
- 2020 Ford Mustang
- 2019 Ford Ranger
- 2020 Ford Ranger
- 2020 Lincoln Aviator
- 2018 Lincoln Continental
- 2019 Lincoln Continental
- 2020 Lincoln Continental
- 2020 Lincoln Corsair
- 2018 Lincoln MKC
- 2019 Lincoln MKC
- 2018 Lincoln MKX
- 2019 Lincoln MKX
- 2020 Lincoln MKX
- 2018 Lincoln MKZ
- 2019 Lincoln MKZ
- 2020 Lincoln MKZ
- 2018 Lincoln MKZ Hybrid
- 2019 Lincoln MKZ Hybrid
- 2020 Lincoln MKZ Hybrid
- 2019 Lincoln Nautilus
- 2020 Lincoln Nautilus
- 2018 Lincoln Navigator
- 2019 Lincoln Navigator
- 2020 Lincoln Navigator
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.