Ford F-150 2021 — technical service bulletin
Bulletin SSM 50294 · NHTSA communication 10204035 · issued Nov 16, 2021
Technical service bulletin
communication type
Equipment
component
2021
model years
1
vehicle entries
Official summary
Some 2021 F-150 vehicles may experience the IPC going blank or rebooting during an incoming or outgoing cell phone call. This may be due to the cell phone connected to SYNC having an emoji alongside the text of a name in the cell phone's contact list. If suspected, interview the customer about the concern happening during calls with specific contacts. If confirmed, have the customer remove emojis from the text of names in their contact list and re-evaluate. Inform customers that engineering is currently working on a solution for this condition and will be released via an over the air (OTA) sof
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.