Ford C-Max Energi 2014–2020 — technical service bulletin
Bulletin 21B09 · NHTSA communication 10204043 · issued Nov 3, 2021
Technical service bulletin
communication type
Equipment
component
2014–2020
model years
25
vehicle entries
Official summary
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
Vehicles covered
- 2014 Ford C-Max Energi
- 2015 Ford C-Max Energi
- 2016 Ford C-Max Energi
- 2017 Ford C-Max Energi
- 2016 Ford Focus Electric
- 2017 Ford Focus Electric
- 2014 Ford Fusion Energi
- 2015 Ford Fusion Energi
- 2016 Ford Fusion Energi
- 2017 Ford Fusion Energi
- 2018 Ford Fusion Energi
- 2019 Ford Fusion Energi
- 2020 Ford Fusion Energi
- 2017 Lincoln Continental
- 2015 Lincoln MKC
- 2016 Lincoln MKC
- 2017 Lincoln MKC
- 2016 Lincoln MKX
- 2017 Lincoln MKX
- 2015 Lincoln MKZ
- 2016 Lincoln MKZ
- 2017 Lincoln MKZ
- 2015 Lincoln MKZ Hybrid
- 2016 Lincoln MKZ Hybrid
- 2017 Lincoln MKZ Hybrid
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.