Ford C-Max 2014–2020 — technical service bulletin
Bulletin TSB 22-2162 · NHTSA communication 10211709 · issued May 2, 2022
Technical service bulletin
communication type
Engine
component
2014–2020
model years
40
vehicle entries
Official summary
Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
Vehicles covered
- 2014 Ford C-Max
- 2015 Ford C-Max
- 2016 Ford C-Max
- 2017 Ford C-Max
- 2016 Ford Focus
- 2017 Ford Focus
- 2018 Ford Focus
- 2014 Ford Fusion
- 2015 Ford Fusion
- 2016 Ford Fusion
- 2017 Ford Fusion
- 2018 Ford Fusion
- 2019 Ford Fusion
- 2020 Ford Fusion
- 2014 Ford Fusion Energi
- 2015 Ford Fusion Energi
- 2016 Ford Fusion Energi
- 2017 Ford Fusion Energi
- 2018 Ford Fusion Energi
- 2019 Ford Fusion Energi
- 2020 Ford Fusion Energi
- 2014 Ford Fusion Hybrid
- 2015 Ford Fusion Hybrid
- 2016 Ford Fusion Hybrid
- 2017 Ford Fusion Hybrid
- 2018 Ford Fusion Hybrid
- 2019 Ford Fusion Hybrid
- 2020 Ford Fusion Hybrid
- 2017 Lincoln Continental
- 2015 Lincoln MKC
- 2016 Lincoln MKC
- 2017 Lincoln MKC
- 2016 Lincoln MKX
- 2017 Lincoln MKX
- 2015 Lincoln MKZ
- 2016 Lincoln MKZ
- 2017 Lincoln MKZ
- 2015 Lincoln MKZ Hybrid
- 2016 Lincoln MKZ Hybrid
- 2017 Lincoln MKZ Hybrid
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.