RAM 2500 2019–2020 — technical service bulletin
Bulletin 9004369 · NHTSA communication 10221108 · issued Apr 28, 2021
Technical service bulletin
communication type
Electrical System
component
2019–2020
model years
8
vehicle entries
Official summary
CAMERA (surround view - digital) When vehicle is equipped with surround view system (XAK sales code) and rear camera is not functioning - If rear camera is not functioning we would expect to see these Diagnostic Trouble Code (DTCs) set by the Central Vision Processing Module (CVPM) - B217A-92 Rear Camera-Performance or Incorrect Operation U0264-00 Lost Communication With Camera Module - Rear 1. Take picture of head unit display so we can verify what part of the image is not functioning (Surround View vs. Rearview Camera) 2. Take vehicle scan and config report so we can verify s/w, DTCs, and ve
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.