Chrysler Pacifica 2017 — technical service bulletin
Bulletin 68227168 · NHTSA communication 10223860 · issued Sep 14, 2016
Technical service bulletin
communication type
Equipment
component
2017
model years
1
vehicle entries
Official summary
Rear Seat Entertainment System Video Routing Module Before replacing the Video Routing Module (VRM) for the Rear Seat Entertainment system in the Pacifica, the software in the radio head unit needs to be verified. The VRM with part number 68227168AL, must have radio software 16.23.23 in order to operate properly. If the radio head unit has SW version 16.17.13 or earlier, a radio head unit software update is required. Installing a VRM with this part number in a Pacifica with radio software prior to 16.23.23 will result in a loss of the parental control feature of the Rear Seat Entertainment sys
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.