Ford Bronco 2007–2023 — technical service bulletin
Bulletin SSM 51838 · NHTSA communication 10241627 · issued Aug 2, 2023
Technical service bulletin
communication type
Electrical System
component
2007–2023
model years
60
vehicle entries
Official summary
In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or
Vehicles covered
- 2021 Ford Bronco
- 2022 Ford Bronco
- 2023 Ford Bronco
- 2021 Ford Bronco Sport
- 2022 Ford Bronco Sport
- 2023 Ford Bronco Sport
- 2017 Ford Edge
- 2018 Ford Edge
- 2019 Ford Edge
- 2020 Ford Edge
- 2021 Ford Edge
- 2022 Ford Edge
- 2023 Ford Edge
- 2017 Ford Escape
- 2018 Ford Escape
- 2019 Ford Escape
- 2020 Ford Escape
- 2021 Ford Escape
- 2022 Ford Escape
- 2023 Ford Escape
- 2017 Ford Expedition
- 2018 Ford Expedition
- 2019 Ford Expedition
- 2020 Ford Expedition
- 2021 Ford Expedition
- 2022 Ford Expedition
- 2023 Ford Expedition
- 2018 Ford Explorer
- 2019 Ford Explorer
- 2020 Ford Explorer
- 2021 Ford Explorer
- 2022 Ford Explorer
- 2023 Ford Explorer
- 2018 Ford Explorer Police Intercept
- 2019 Ford Explorer Police Intercept
- 2017 Ford F-150
- 2018 Ford F-150
- 2019 Ford F-150
- 2020 Ford F-150
- 2021 Ford F-150
- 2022 Ford F-150
- 2023 Ford F-150
- 2017 Ford F-250 SD
- 2018 Ford F-250 SD
- 2019 Ford F-250 SD
- 2020 Ford F-250 SD
- 2021 Ford F-250 SD
- 2022 Ford F-250 SD
- 2023 Ford F-250 SD
- 2017 Ford F-350 SD
- 2018 Ford F-350 SD
- 2019 Ford F-350 SD
- 2020 Ford F-350 SD
- 2021 Ford F-350 SD
- 2022 Ford F-350 SD
- 2023 Ford F-350 SD
- 2017 Ford F-450 SD
- 2018 Ford F-450 SD
- 2019 Ford F-450 SD
- 2020 Ford F-450 SD
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.