Ford Explorer 2020–2023 — technical service bulletin
Bulletin TSB 23-2072 · NHTSA communication 10242845 · issued Sep 20, 2023
Technical service bulletin
communication type
Power Train
component
2020–2023
model years
8
vehicle entries
Official summary
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.
Vehicles covered
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.