Ford Explorer 2020–2023 — technical service bulletin
Bulletin SSM 52435 · NHTSA communication 10253684 · issued Apr 10, 2024
Technical service bulletin
communication type
Unknown OR Other
component
2020–2023
model years
4
vehicle entries
Official summary
Some 2020-2023 Explorer vehicles may exhibit various issues with the roof rack side. If there is an issue with the roof rack side that requires replacement, a lower level service part is now available separately (7855114 and 7855115). It is no longer necessary to replace the entire roof rack assembly.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.