Mercedes-Benz AMG EQE SUV 4MATIC 2022–2024 — technical service bulletin
Bulletin LI72.20-P-078560 · NHTSA communication 11010436 · issued Nov 4, 2024
Technical service bulletin
communication type
Structure
component
2022–2024
model years
20
vehicle entries
Official summary
Complaint A creaking noise can sometimes be heard when the automatic tailgate is closing/opening. Cause Grease in the upper ball socket (ball socket with larger diameter) of the liftgate control (HKS) drive unit could not be distributed optimally across the ball surface and this can consequently result in increased friction between the ball socket and ball pin. Remedy Smear existing grease in upper ball sockets of drive unit completely across ball surface using a brush (see picture). To do so, the HKS drive unit must be removed (see WIS references).
Vehicles covered
- 2024 Mercedes-Benz AMG EQE SUV 4MATIC
- 2022 Mercedes-Benz AMG EQS
- 2023 Mercedes-Benz AMG EQS
- 2024 Mercedes-Benz AMG EQS
- 2023 Mercedes-Benz EQE SUV 350+
- 2024 Mercedes-Benz EQE SUV 350+
- 2023 Mercedes-Benz EQE SUV 350 4MATIC
- 2024 Mercedes-Benz EQE SUV 350 4MATIC
- 2023 Mercedes-Benz EQE SUV 500 4MATIC
- 2024 Mercedes-Benz EQE SUV 500 4MATIC
- 2022 Mercedes-Benz EQS 450+
- 2023 Mercedes-Benz EQS 450+
- 2024 Mercedes-Benz EQS 450+
- 2022 Mercedes-Benz EQS 580
- 2023 Mercedes-Benz EQS 580
- 2024 Mercedes-Benz EQS 580
- 2023 Mercedes-Benz EQS SUV 450+
- 2023 Mercedes-Benz EQS SUV 450 4MATIC
- 2023 Mercedes-Benz EQS SUV 580 4MATIC
- 2024 Mercedes-Maybach EQS SUV 680 4MATIC
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.