Jeep Cherokee 2020–2023 — technical service bulletin
Bulletin 9100444 · NHTSA communication 11011800 · issued Dec 11, 2024
Technical service bulletin
communication type
Electrical System
component
2020–2023
model years
4
vehicle entries
Official summary
Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369692AD) is the proper repair.
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.