Freightliner Sprinter 1500 2020–2021 — technical service bulletin
Bulletin 24V5497749 · NHTSA communication 11024927 · issued Oct 6, 2025
Technical service bulletin
communication type
Unknown / Other
component
2020–2021
model years
10
vehicle entries
Official summary
The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update includes quality-enhancing optimizations for the communication module to improve the system stability and accessibility of connected services. DVUSA is conducting a service campaign. The update is downloaded and installed in the background. This process takes approximately 10 minutes. During installation, the system can be used without restricti
Vehicles covered
- 2021 Freightliner Sprinter 1500
- 2021 Freightliner Sprinter 2500
- 2021 Freightliner Sprinter 3500
- 2021 Freightliner Sprinter 4500
- 2020 Freightliner Sprinter (VS30)
- 2021 Mercedes-Benz Sprinter 1500
- 2021 Mercedes-Benz Sprinter 2500
- 2021 Mercedes-Benz Sprinter 3500
- 2021 Mercedes-Benz Sprinter 4500
- 2020 Mercedes-Benz Sprinter (VS30)
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.