2025 Kia EV9 problems & reliability
19 owner complaints filed with NHTSA for the 2025 Kia EV9, alongside 3 safety recall campaigns. Last verified Aug 7, 2026. Complaints are unverified reports submitted by owners to the federal Office of Defects Investigation.
Each complaint is counted once (by NHTSA case number), even when it names several vehicles.
Most reported problems
| Component | Complaints | Share |
|---|---|---|
| Wheels | 4 | 21% |
| Electrical System | 3 | 16% |
| Power Train | 3 | 16% |
| Seats | 3 | 16% |
| Steering | 3 | 16% |
| Visibility/wiper | 3 | 16% |
| Service Brakes | 2 | 11% |
| Back Over Prevention | 1 | 5% |
| Engine | 1 | 5% |
| Forward Collision Avoidance | 1 | 5% |
Component groups as classified by NHTSA. A complaint can name more than one component, so shares may sum to more than 100%.
All 14 reported components →Common symptoms owners describe
Keyword analysis of complaint narratives; one complaint can describe several symptoms.
What owners report
“The infotainment screen, including backup camera views, randomly glitches and then goes completely dark with no ability to view anything on the screen. The screen has been reset and software reloaded, but the glitch continues. Next, the screen was replaced but the glitch continues. This has been occurring since the…”
Electrical System · filed Aug 4, 2026
“I am submitting a safety complaint regarding a serious incident involving my 2025 Kia EV9. The vehicle was serviced on March 1 at World Kia in Joliet, Illinois. On April 4, only four days after that service, the vehicle experienced a sudden and unexpected ICCU failure while I was driving. During my normal travel, in…”
Engine · filed Apr 8, 2026
“Seats allow drivers to save seating positions for different drivers. Seats automatically return to the last used saved position when the vehicle is turned on. This seat movement cannot be stopped or overridden without finding and activating the seat position controls on the left side of the seat base. If the driver…”
Seats · filed Mar 18, 2026
Verbatim excerpts from complaints filed with NHTSA. Reports are not independently verified.
Federal defect investigations
- Windshield Wiper Failure
Preliminary Evaluation PE25004 · opened Apr 29, 2025 · closed Mar 11, 2026
Technical service bulletins
44 manufacturer communications (TSBs, service campaigns, warranty extensions) are on file with NHTSA for the 2025 Kia EV9. The 10 most recent:
RELEASE NOTES: OVER-THE-AIR: SOFTWARE UPDATE FOR DATA CONNECTIVITY (ELE413 Revision 2) - This Over-the-Air (OTA) software update is designed to update the Data Connectivity Unit (DCU) logic of certain 2025 - 2026MY…
OTA_ELE413_NOTES_R2 · Over The Air · issued Jun 18, 2026
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the…
TSB_ELE422 · Service Bulletin/Repair Instructions · issued May 28, 2026
PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2601A) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign on 2024-2026 MY EV9 vehicles to replace the…
PI2601A_OWNR · Other · issued May 1, 2026
TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: PASSENGER SIDE WIPER ARM REPLACEMENT (PI2601A) - This bulletin provides the service procedure to replace the passenger-side (RH) windshield wiper arm on certain…
PI2601A_TSB · Service Bulletin/Repair Instructions · issued Apr 30, 2026
PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER (PI2601A) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign PI2601A.
PI2601A_QA · Other · issued Apr 29, 2026
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (PI2601A) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a a Product Improvement Campaign…
PI2601A_DPSM · Other · issued Apr 29, 2026
PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO (PI2601A) - This document is the announcement to the dealer principals advising that Kia is conducting a a Product Improvement Campaign on 2024-2026 MY EV9 vehicles…
PI2601A_DP · Other · issued Apr 29, 2026
TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia…
TSB_ELE417 · Service Bulletin/Repair Instructions · issued Apr 14, 2026
TECHNICAL SERVICE BULLETIN: DCU COMMUNICATION LOGIC IMPROVEMENT - This bulletin provides the procedure to upgrade the Data Connectivity Unit (DCU) system software on some 2025–2026MY vehicles listed in the table below…
TSB_ELE413 · Service Bulletin/Repair Instructions · issued Mar 20, 2026
TECHNICAL SERVICE BULLETIN: BSA REPLACEMENT GUIDANCE (ELE 392 REV 1) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin…
TSB_ELE392_R1 · Service Bulletin/Repair Instructions · issued Mar 7, 2026
TSBs are repair guidance manufacturers send to dealers — they are not recalls and repairs are not automatically free. Full documents are available on NHTSA’s site.
Safety recalls
The 2025 Kia EV9 has 3 NHTSA recall campaigns — recall repairs are free at franchised dealers regardless of the vehicle’s age.
Check whether your specific vehicle is affected
Recall campaigns often cover only certain VIN ranges. Enter your VIN on the official NHTSA site to confirm whether your vehicle is included and whether the repair is still open.
Check VIN on NHTSA →Buying a used 2025 Kia EV9?
- · Decode the seller’s VIN with our free VIN decoder to confirm the exact year, engine and trim.
- · Check for unrepaired recalls by VIN on NHTSA’s official lookup — recall repairs are free.