Infiniti EX35 2010–2013 — technical service bulletin
Bulletin ITB12063C · NHTSA communication 10192263 · issued Nov 12, 2013
Technical service bulletin
communication type
Equipment
component
2010–2013
model years
23
vehicle entries
Official summary
IF YOU CONFIRM The customer reports that people on the other end of a phone call cannot hear them. Customer report may include: Voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Reprogram (reconfigure) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.
Vehicles covered
- 2010 Infiniti EX35
- 2011 Infiniti EX35
- 2012 Infiniti EX35
- 2010 Infiniti FX35
- 2011 Infiniti FX35
- 2012 Infiniti FX35
- 2010 Infiniti FX37
- 2011 Infiniti FX37
- 2012 Infiniti FX37
- 2013 Infiniti FX37
- 2010 Infiniti FX50
- 2011 Infiniti FX50
- 2012 Infiniti FX50
- 2013 Infiniti FX50
- 2010 Infiniti G37
- 2011 Infiniti G37
- 2012 Infiniti G37
- 2013 Infiniti JX
- 2011 Infiniti M37
- 2012 Infiniti M37
- 2013 Infiniti M37
- 2011 Infiniti QX56
- 2012 Infiniti QX56
What a TSB means. Technical service bulletins are repair guidance manufacturers send to dealers — they are not recalls, and repairs are not automatically free (warranty extensions are an exception worth checking). The full document is available via NHTSA’s vehicle lookup.