2021 Mazda CX-5 service bulletins & manufacturer communications

492 manufacturer communications are on file with NHTSA for the 2021 Mazda CX-5. TSBs are repair guidance for dealers — they are not recalls, and repairs are not automatically free.

• This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA-017/25 12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25 DESCRIPTION M…
  SA-042-26 · Technical service bulletin · Electrical System · issued Jul 1, 2026
• This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead…
  SA-041-26 · Technical service bulletin · Engine · issued Jun 19, 2026
• This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-012/21 12/13/21, 06/10/21 and 04/27/21 DESCRIPTION Some customers may expe…
  09-019-26 · Technical service bulletin · Electrical System · issued Jun 18, 2026
• This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all warrant…
  SA-027-26a · Technical service bulletin · Electrical System · issued Jun 17, 2026
• DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Ve…
  SA-0-38/26 · Technical service bulletin · Electrical System · issued Jun 16, 2026
• This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-009/25 08/22/25 and 02/18/25 DESCRIPTION Some customers may experience a Co…
  SA-040-26 · Technical service bulletin · Unknown OR Other · issued Jun 16, 2026
• This Service Alert supersedes the previously issued SA listed below. The changes are noted in Red text. SA-012/25 10/06/25, 08/21/25, 05/15/25 and 02/27/25 DESCRIPTION Customers ha…
  SA-039-26 · Technical service bulletin · Electrical System · issued Jun 16, 2026
• This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-047/25 10/07/25 DESCRIPTION When the Telematics Control Unit (…
  SA-034-26 · Technical service bulletin · Electrical System · issued May 19, 2026
• DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through…
  SA-031-26 · Technical service bulletin · Unknown OR Other · issued Apr 30, 2026
• Valve Stem Seals Class Action Settlement Program for Excessive Oil Consumption and Oil Consumption Powertrain Warranty Extension Special Service Program SSPD5. Updated April 28, 20…
  SSPD5 Parts Warr b · Warranty extension · Engine · issued Apr 29, 2026
• This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory re…
  SA-029-26 · Technical service bulletin · Power Train · issued Apr 21, 2026
• This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is r…
  SA-026-26 · Technical service bulletin · Engine · issued Apr 16, 2026
• This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is r…
  SA-027-26 · Technical service bulletin · Electrical System · issued Apr 15, 2026
• This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-003/22 03/02/22 DESCRIPTION Some customers may complain about a tap…
  SA-023-26 · Technical service bulletin · Fuel/propulsion System · issued Apr 11, 2026
• This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experien…
  SA-021-26 · Technical service bulletin · Electrical System · issued Apr 4, 2026
• This Service Alert supersedes the previously issued SA(s) and TSB(s) listed below: The changes are noted in Red. SA-035/24 05/31/24 DESCRIPTION There is a concern that some water p…
  SA-014-26 · Technical service bulletin · Engine · issued Mar 11, 2026
• Subject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5…
  SSPD8 Repair d · Warranty extension · Engine · issued Mar 5, 2026
• Subject: TSB 01-001/26 Warranty and Parts Kit Update INCLUDES: Warranty Extension Program - Special Service Program (SSP) D8 Check Engine Light ON with DTC P0126:00, 2018-2025 CX-5…
  SSPD8 Dlr Ltr a · Warranty extension · Engine · issued Mar 5, 2026
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-001-26b · Technical service bulletin · Unknown OR Other · issued Mar 4, 2026
• Some vehicles may display some (or all) of the following symptoms: • Check engine light on with DTC P061B • Light increase in engine rpms during acceleration • Transmission will no…
  SA-011-26 · Technical service bulletin · Engine · issued Feb 26, 2026
• This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. 01-007/24 06/20/24 ENGINE OIL LEVEL WARNING LIGHT ON WITH DTC P250F:00 …
  01-004-26 · Technical service bulletin · Engine · issued Feb 26, 2026
• The coolant control valve updated part is now available and supersedes PYFD-15-16ZA. As a result, PYFD-15-16ZA is no longer available. PW5S-15-16Z is supplied with a dummy plug pre…
  PF-26-01 · Technical service bulletin · Engine · issued Feb 11, 2026
• SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that …
  SSPD8 Repair c · Warranty extension · Engine · issued Feb 6, 2026
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Repair b · Warranty extension · Engine · issued Feb 6, 2026
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. • Engine …
  01-001-26a · Technical service bulletin · Engine · issued Jan 31, 2026
• SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that …
  SSPD8 Repair b · Warranty extension · Engine · issued Jan 30, 2026
• SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that …
  SSPD8 Parts and Warr a · Warranty extension · Engine · issued Jan 30, 2026
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit k…
  SA-005-26 · Technical service bulletin · Unknown OR Other · issued Jan 26, 2026
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. • Engine …
  01-001-26 · Technical service bulletin · Engine · issued Jan 8, 2026
• Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  SA-001-26 · Technical service bulletin · Unknown OR Other · issued Jan 5, 2026
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. • Engine …
  01-003-25b · Technical service bulletin · Engine · issued Dec 24, 2025
• SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that …
  SSPD8a Repair · Warranty extension · Engine · issued Dec 23, 2025
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-061-25 · Technical service bulletin · Electrical System · issued Dec 17, 2025
• Mazda Connect Services - Frequently Asked Questions (FAQ)
  SA-017-25d · Technical service bulletin · Electrical System · issued Dec 17, 2025
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-023-25c · Technical service bulletin · Electrical System · issued Dec 16, 2025
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-004-25a · Technical service bulletin · Unknown OR Other · issued Dec 10, 2025
• SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that …
  SSPD8 Parts and Warr · Warranty extension · Engine · issued Dec 5, 2025
• SSPD8 - Check Engine Light ON with DTC P0126:00 - WARRANTY EXTENSION For certain 2018-2025MY CX-5, 2019-2023MY Mazda3, 2019-2022MY CX-3, 2018-2021MY Mazda6, 2020-2023MY CX-30 that …
  SSPD8 Dlr Ltr · Warranty extension · Engine · issued Dec 5, 2025
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-003-25a · Technical service bulletin · Engine · issued Dec 4, 2025
• When inspected, the differential or PTO oil is dark or black. This is considered normal and NO repair should be performed. During production, differential ring and pinion gears rec…
  SA-056-25 · Technical service bulletin · Power Train · issued Nov 27, 2025
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-055-25 · Technical service bulletin · Service Brakes · issued Nov 26, 2025
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-020-25a · Technical service bulletin · Wheels · issued Nov 19, 2025
• Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primar…
  SA-051-25 · Technical service bulletin · Steering · issued Nov 8, 2025
• Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid …
  SA-052-25 · Technical service bulletin · Power Train · issued Nov 6, 2025
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Parts Warranty a · Warranty extension · Engine · issued Oct 25, 2025
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Dlr Ltr d · Warranty extension · Engine · issued Oct 25, 2025
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Dlr Ltr c · Warranty extension · Engine · issued Oct 25, 2025
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  SA-007-25b · Technical service bulletin · Electrical System · issued Oct 23, 2025
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-047-25 · Technical service bulletin · Electrical System · issued Oct 8, 2025
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-012-25c · Technical service bulletin · Unknown OR Other · issued Oct 7, 2025
• For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all…
  SA-044-25 · Technical service bulletin · Electrical System · issued Oct 2, 2025
• Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: …
  SA-043-25 · Technical service bulletin · Unknown OR Other · issued Sep 30, 2025
• Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystalliz…
  SA-042-25 · Technical service bulletin · Unknown OR Other · issued Sep 30, 2025
• Mazda Connected Services - Frequently Asked Questions
  SA-017-25c · Technical service bulletin · Electrical System · issued Sep 9, 2025
• Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflectio…
  SA-039/25 · Technical service bulletin · Structure · issued Aug 22, 2025
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-023-25b · Technical service bulletin · Electrical System · issued Aug 22, 2025
• Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assi…
  SA-009-25a · Technical service bulletin · Unknown OR Other · issued Aug 22, 2025
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-012-25b · Technical service bulletin · Unknown OR Other · issued Aug 21, 2025
• When replacing the MAZDA CONNECT remote tuner (RT) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement …
  SA-038-25 · Technical service bulletin · Unknown OR Other · issued Aug 15, 2025
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5a · Warranty extension · Engine · issued Aug 9, 2025
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5b · Warranty extension · Engine · issued Aug 7, 2025
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Dlr Ltr b · Warranty extension · Engine · issued Aug 7, 2025
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-023-25a · Technical service bulletin · Engine · issued Jul 14, 2025
• Mazda Connected Services - Frequently Asked Questions (FAQ)
  SA-017-25b · Technical service bulletin · Unknown OR Other · issued Jul 14, 2025
• Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter ma…
  SA-032-25 · Technical service bulletin · Unknown OR Other · issued Jun 19, 2025
• Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  SA-031-25 · Technical service bulletin · Unknown OR Other · issued Jun 18, 2025
• A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and…
  SA-030-25 · Technical service bulletin · Engine · issued Jun 6, 2025
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  SA-007-25a · Technical service bulletin · Electrical System · issued Jun 3, 2025
• Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise dependi…
  09-024-25 · Technical service bulletin · Unknown OR Other · issued May 22, 2025
• Mazda Navigation Live Traffic information is available on the following 2 systems. SiriusXM® 3 Yr Traffic and Travel Link* Mazda Online Navigation* The table below provides Setting…
  SA-024-25 · Technical service bulletin · Unknown OR Other · issued May 16, 2025
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-023-25 · Technical service bulletin · Electrical System · issued May 16, 2025
• Frequently Asked Questions (FAQ) for Mazda Connected Services.
  SA-017-25a · Technical service bulletin · Unknown OR Other · issued May 16, 2025
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-012-25a · Technical service bulletin · Unknown OR Other · issued May 16, 2025
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-004-25 · Technical service bulletin · Unknown OR Other · issued Apr 25, 2025
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-020-25 · Technical service bulletin · Unknown OR Other · issued Apr 16, 2025
• Frequently Asked Questions (FAQ)
  SA-017-25 · Technical service bulletin · Engine · issued Mar 21, 2025
• The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differ…
  SA-016-25 · Technical service bulletin · Unknown OR Other · issued Mar 20, 2025
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-003-25 · Technical service bulletin · Engine · issued Mar 13, 2025
• SSPD8 - SPECIAL SERVICE PROGRAM WARRANTY EXTENSION - MULTI-MODEL - CHECK ENGINE LIGHT ON WITH DTC P0126:00.Mazda Motor Corporation has decided to conduct a Special Service Program …
  SSPD8 Repair · Warranty extension · Engine · issued Mar 11, 2025
• SSPD8 - SPECIAL SERVICE PROGRAM WARRANTY EXTENSION - MULTI-MODEL - CHECK ENGINE LIGHT ON WITH DTC P0126:00.Mazda Motor Corporation has decided to conduct a Special Service Program …
  SSPD8 FC · Warranty extension · Engine · issued Mar 11, 2025
• Some vehicles may experience an engine no start/no crank with either of the following DTC's stored: P0615:12 - Starter relay circuit malfunction B112A:12 - IG2 relay circuit malfun…
  SA-014-25 · Technical service bulletin · Engine · issued Mar 6, 2025
• Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.
  01-002-25 · Technical service bulletin · Engine · issued Mar 6, 2025
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-012-25 · Technical service bulletin · Electrical System · issued Feb 28, 2025
• Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assi…
  SA-009-25 · Technical service bulletin · Unknown OR Other · issued Feb 19, 2025
• Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the trans…
  SA-004-25a · Technical service bulletin · Electrical System · issued Feb 8, 2025
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  SA-007-25 · Technical service bulletin · Electrical System · issued Feb 4, 2025
• Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.
  09-002-25a · Technical service bulletin · Unknown OR Other · issued Jan 30, 2025
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-001-25 · Technical service bulletin · Steering · issued Jan 24, 2025
• Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the trans…
  SA-004-25 · Technical service bulletin · Electrical System · issued Jan 22, 2025
• When performing the MGSS Workshop Manual 360° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the …
  SA-003-25 · Technical service bulletin · Unknown OR Other · issued Jan 21, 2025
• Some vehicles may exhibit a partially missing image (shown in the circles below) from the Active Driving Display (ADD) on the front window and/or display.
  09-002-25 · Technical service bulletin · Unknown OR Other · issued Jan 15, 2025
• Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat installed inside of…
  SSPD8 Owner Letter · Warranty extension · Engine · issued Dec 24, 2024
• Frequently Asked Questions (FAQ)
  SA-009-24e · Technical service bulletin · Electrical System · issued Dec 6, 2024
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-017-24c · Technical service bulletin · Unknown OR Other · issued Nov 15, 2024
• On certain subject vehicles, the check engine light is illuminated with diagnostic trouble code (DTC) P0126, due to the fail-safe thermostat being stuck open. Additionally, you may…
  SSPD8 Owner Letter · Warranty extension · Engine · issued Nov 9, 2024
• Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may b…
  SA-081-24 · Technical service bulletin · Unknown OR Other · issued Nov 8, 2024
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-070-24a · Technical service bulletin · Electrical System · issued Nov 5, 2024
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-005-24c · Technical service bulletin · Engine · issued Nov 5, 2024
• Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under cer…
  09-047-24 · Technical service bulletin · Exterior Lighting · issued Nov 5, 2024
• Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant cont…
  SSPD8 Repair · Warranty extension · Engine · issued Oct 31, 2024
• Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific repair of the fail-safe thermostat in the coolant cont…
  SSPD8 Dealer Letter · Warranty extension · Engine · issued Oct 31, 2024
• The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the …
  SA-079-24 · Technical service bulletin · Power Train · issued Oct 24, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 FC · Warranty extension · Engine · issued Oct 22, 2024
• Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM…
  05-006-24b · Technical service bulletin · Power Train · issued Oct 22, 2024
• Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter…
  09-022-24b · Technical service bulletin · Structure · issued Oct 12, 2024
• Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM…
  05-006-24a · Technical service bulletin · Power Train · issued Oct 9, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24c · Technical service bulletin · Service Brakes · issued Oct 5, 2024
• Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold. This is caused by improper TCM control logic. To eliminate this concern, the TCM…
  05-006-24 · Technical service bulletin · Power Train · issued Oct 3, 2024
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-073-24a · Technical service bulletin · Engine · issued Oct 2, 2024
• Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:00-TCU (Emergency call unit/telematics communication unit internal malfunc…
  09-001-24g · Technical service bulletin · Electrical System · issued Sep 25, 2024
• Mazda Connect Services - Frequently Asked Questions (FAQ)
  SA-009-24d · Technical service bulletin · Electrical System · issued Sep 24, 2024
• Some customers may experience a Connected Vehicle failure. The MyMazda App may display an Error Code. This document provides Error Code description and recovery information to assi…
  SA-064-24 · Technical service bulletin · Electrical System · issued Sep 24, 2024
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-070-24 · Technical service bulletin · Electrical System · issued Sep 13, 2024
• Some customers may complain about scratches on the instrument cluster lens.
  SA-068-24 · Technical service bulletin · Unknown OR Other · issued Sep 12, 2024
• Qi Wireless Charger symptom troubleshooting.
  SA-067-24 · Technical service bulletin · Electrical System · issued Sep 12, 2024
• Mazda Connect Services - Frequently Asked Questions (FAQ)
  SA-009-24c · Technical service bulletin · Electrical System · issued Sep 11, 2024
• Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
  SA-065-24 · Technical service bulletin · Electrical System · issued Sep 11, 2024
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-017-24b · Technical service bulletin · Engine · issued Sep 11, 2024
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-006-24c · Technical service bulletin · Unknown OR Other · issued Sep 11, 2024
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-005-24b · Technical service bulletin · Engine · issued Aug 29, 2024
• For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all…
  SA-062-24 · Technical service bulletin · Electrical System · issued Aug 26, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24b · Technical service bulletin · Service Brakes · issued Aug 21, 2024
• Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflectio…
  SA-058-24 · Technical service bulletin · Structure · issued Aug 15, 2024
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-057-24 · Technical service bulletin · Electrical System · issued Aug 15, 2024
• Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystalliz…
  SA-056-24 · Technical service bulletin · Structure · issued Aug 13, 2024
• Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  SA-053-24 · Technical service bulletin · Unknown OR Other · issued Aug 12, 2024
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Fede…
  09-038-24 · Technical service bulletin · Electrical System · issued Aug 8, 2024
• Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: Engine at id…
  SA-051-24 · Technical service bulletin · Unknown OR Other · issued Aug 8, 2024
• Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid …
  SA-052-24 · Technical service bulletin · Engine · issued Aug 7, 2024
• Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatical…
  SA-050-24 · Technical service bulletin · Unknown OR Other · issued Aug 6, 2024
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-006-24b · Technical service bulletin · Unknown OR Other · issued Aug 5, 2024
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  SA-011-24b · Technical service bulletin · Unknown OR Other · issued Jul 29, 2024
• Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter…
  09-022-24a · Technical service bulletin · Structure · issued Jul 25, 2024
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. NOTE: This repair is not a permanent fix, …
  09-036-24 · Technical service bulletin · Seats · issued Jul 18, 2024
• Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not re…
  09-035-24 · Technical service bulletin · Seats · issued Jul 17, 2024
• Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow…
  04-003-24 · Technical service bulletin · Service Brakes · issued Jul 9, 2024
• Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memo…
  09-001-24e · Technical service bulletin · Electrical System · issued Jul 2, 2024
• Mazda Connected Services - Frequently Asked Questions (FAQ)
  SA-009-24b · Technical service bulletin · Unknown OR Other · issued Jun 29, 2024
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-005-24a · Technical service bulletin · Engine · issued Jun 28, 2024
• Some customers may experience a “Telematics Malfunction” message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memo…
  09-001-24d · Technical service bulletin · Electrical System · issued Jun 22, 2024
• Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.
  01-008-24 · Technical service bulletin · Engine · issued Jun 22, 2024
• All Mazda Dealers: Follow the Special Service Program SSPD5 – Valve Stem Seal Class Action for determination if valve stem seals should be replaced.
  01-007-24 · Technical service bulletin · Engine · issued Jun 21, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Parts-Warranty · Warranty extension · Engine · issued Jun 18, 2024
• Some customers may experience the master warning light and/or the "In-Vehicle Network Malfunction" warning message in the instrument cluster on with DTC B119F:01 (TCU - Tel antenna…
  SA-038-24 · Technical service bulletin · Electrical System · issued Jun 14, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Repair · Warranty extension · Engine · issued Jun 13, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Dlr Ltr a · Warranty extension · Engine · issued Jun 12, 2024
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-005-24 Dlr Ltr · Technical service bulletin · Engine · issued Jun 12, 2024
• Some customers may experience a check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: Engine takes longer to warm up. Engine te…
  01-005-24 · Technical service bulletin · Engine · issued Jun 11, 2024
• A new repair procedure has been developed to address DTC P0126:00 on SKYACTIV-G 2.0/2.5L engines (non-turbo). Mazda has introduced a replacement kit of the thermostat located withi…
  PF-24-09 · Technical service bulletin · Engine · issued Jun 8, 2024
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  SA-011-24a · Technical service bulletin · Unknown OR Other · issued Jun 7, 2024
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  SA-022-24a · Technical service bulletin · Wheels · issued Jun 7, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24a · Technical service bulletin · Service Brakes · issued Jun 7, 2024
• Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a sys…
  SA-036-24 · Technical service bulletin · Structure · issued Jun 1, 2024
• There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you …
  SA-035-24 · Technical service bulletin · Engine · issued Jun 1, 2024
• Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient…
  07-003-24a · Technical service bulletin · Unknown OR Other · issued Jun 1, 2024
• Please be advised that the valve stem seals assigned to the 2.5 Skyactiv Turbo engines in GEPC are incorrect. The Diesel Valve Stem seal SH09-10-1F5A, which is for Diesel engines, …
  PF-24-07 · Technical service bulletin · Wheels · issued May 24, 2024
• Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become s…
  01-003-24 · Technical service bulletin · Engine · issued May 24, 2024
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  SA-032-24 · Technical service bulletin · Electrical System · issued May 22, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Repair · Warranty extension · Engine · issued May 21, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 Dlr Ltr · Warranty extension · Power Train · issued May 11, 2024
• SPECIAL SERVICE PROGRAM - SSPD5 - WARRANTY EXTENSION - MULTI-MODEL - VALVE STEM SEALS CLASS ACTION In conjunction with a Class Action Settlement, Mazda Motor Corporation has decide…
  SSPD5 · Warranty extension · Power Train · issued May 10, 2024
• Some customers may experience a â Telematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in mem…
  09-001-24c · Technical service bulletin · Unknown OR Other · issued Apr 26, 2024
• Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficie…
  07-003-24 · Technical service bulletin · Unknown OR Other · issued Apr 22, 2024
• A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and…
  SA-024-24 · Technical service bulletin · Engine and Engine Cooling · issued Apr 19, 2024
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-017-24a · Technical service bulletin · Engine and Engine Cooling · issued Apr 11, 2024
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  SA-022-24 · Technical service bulletin · Wheels · issued Apr 10, 2024
• Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter…
  09-022-24 · Technical service bulletin · Electrical System · issued Apr 8, 2024
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-017-24 · Technical service bulletin · Equipment · issued Mar 14, 2024
• Some customers may experience a â Telematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in mem…
  09-001-24b · Technical service bulletin · Electrical System · issued Mar 14, 2024
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-016-24 · Technical service bulletin · Service Brakes, Hydraulic · issued Mar 8, 2024
• Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide supp…
  PF-24-03 · Technical service bulletin · Power Train · issued Mar 6, 2024
• When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  09-014-24 · Technical service bulletin · Structure · issued Mar 5, 2024
• Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI Gener…
  SA-009-24a · Technical service bulletin · Engine and Engine Cooling · issued Feb 21, 2024
• Some customers may experience a â Telematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in mem…
  09-001-24a · Technical service bulletin · Electrical System · issued Feb 13, 2024
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  SA-011-24 · Technical service bulletin · Wheels · issued Feb 12, 2024
• Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI Gener…
  SA-009-24 · Technical service bulletin · Equipment · issued Feb 8, 2024
• Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates…
  09-006-24 · Technical service bulletin · Structure · issued Feb 2, 2024
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-006-24 · Technical service bulletin · Electrical System · issued Feb 1, 2024
• Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load whe…
  06-001-24 · Technical service bulletin · Steering · issued Jan 23, 2024
• Some customers may experience a â Telematics Malfunctionâ message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in mem…
  09-001-24 · Technical service bulletin · Electrical System · issued Jan 10, 2024
• Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The …
  01-005-23a · Technical service bulletin · Engine and Engine Cooling · issued Dec 20, 2023
• Some vehicles may exhibit an â In Vehicle Network Malfunctionâ message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction…
  09-001-23a · Technical service bulletin · Equipment · issued Dec 18, 2023
• Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Inf…
  SA-015-23e · Technical service bulletin · Electrical System · issued Dec 7, 2023
• There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you …
  SA-081-23 · Technical service bulletin · Engine and Engine Cooling · issued Dec 5, 2023
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-025-23a · Technical service bulletin · Equipment Adaptive/mobility · issued Dec 5, 2023
• Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular road…
  06-004-23b · Technical service bulletin · Steering · issued Dec 1, 2023
• Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a sy…
  SA-079-23 · Technical service bulletin · Equipment Adaptive/mobility · issued Dec 1, 2023
• Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under cer…
  09-041-23 · Technical service bulletin · Exterior Lighting · issued Nov 27, 2023
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  09-007-23c · Technical service bulletin · Seats · issued Nov 20, 2023
• In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
  SA-027-23c · Technical service bulletin · Electrical System · issued Nov 14, 2023
• Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle …
  05-005-23a · Technical service bulletin · Power Train · issued Nov 14, 2023
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  01-007-23a · Technical service bulletin · Electrical System · issued Nov 7, 2023
• Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle …
  05-005-23 · Technical service bulletin · Power Train · issued Oct 31, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23i · Technical service bulletin · Engine and Engine Cooling · issued Oct 23, 2023
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-003-23 · Technical service bulletin · Suspension · issued Oct 17, 2023
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-032-23a · Technical service bulletin · Electrical System · issued Oct 11, 2023
• Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
  SA-042-23a · Technical service bulletin · Equipment · issued Oct 6, 2023
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-003-23a · Technical service bulletin · Service Brakes · issued Sep 15, 2023
• MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return t…
  PF-23-09 · Technical service bulletin · Equipment · issued Sep 14, 2023
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-039-23a · Technical service bulletin · Visibility · issued Sep 13, 2023
• Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow…
  04-001-23b · Technical service bulletin · Service Brakes · issued Sep 13, 2023
• Some customers may complain about scratches on the instrument cluster lens.
  SA-050-23 · Technical service bulletin · Electrical System · issued Aug 28, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23h · Technical service bulletin · Engine and Engine Cooling · issued Aug 28, 2023
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-037-23a · Technical service bulletin · Engine and Engine Cooling · issued Aug 16, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23g · Technical service bulletin · Engine and Engine Cooling · issued Aug 15, 2023
• Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle. The noise is most noticeable when duplicating the driving conditions of …
  SA-044-23 · Technical service bulletin · Suspension · issued Jul 28, 2023
• Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
  SA-042-23 · Technical service bulletin · Equipment · issued Jul 21, 2023
• Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.
  SA-040-23 · Technical service bulletin · Seats · issued Jul 14, 2023
• Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".
  SA-027-23b · Technical service bulletin · Electrical System · issued Jul 11, 2023
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-039-23 · Technical service bulletin · Structure · issued Jul 6, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23F · Technical service bulletin · Latches/locks/linkages · issued Jul 5, 2023
• Connected Services, Frequently Asked Questions (FAQ)
  SA-015-23d · Technical service bulletin · Engine and Engine Cooling · issued Jun 28, 2023
• In-vehicle network malfunction and master warning light on. Dtc u3000:04 stored (does not apply to 09-001/23)
  SA-027-23a · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 13, 2023
• Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the custome…
  SA-008-23a · Technical service bulletin · Wheels · issued Jun 13, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23e · Technical service bulletin · Structure · issued Jun 12, 2023
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-037-23 · Technical service bulletin · Engine and Engine Cooling · issued Jun 6, 2023
• Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystalliz…
  SA-036-23 · Technical service bulletin · Structure · issued Jun 5, 2023
• Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can caus…
  SA-035-23 · Technical service bulletin · Engine and Engine Cooling · issued Jun 1, 2023
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-005-23a · Technical service bulletin · Equipment · issued May 31, 2023
• Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-033-23 · Technical service bulletin · Electrical System · issued May 24, 2023
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-032-23 · Technical service bulletin · Engine and Engine Cooling · issued May 24, 2023
• Frequently Asked Questions (FAQ)
  SA-015-23c · Technical service bulletin · Electrical System · issued May 24, 2023
• Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollm…
  SA-009-23d · Technical service bulletin · Electrical System · issued May 24, 2023
• Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initi…
  16-003-23 · Technical service bulletin · Electrical System · issued May 23, 2023
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  SA-031-23 · Technical service bulletin · Wheels · issued May 17, 2023
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-002-23 · Technical service bulletin · Power Train · issued May 17, 2023
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  01-007-23 · Technical service bulletin · Electrical System · issued May 9, 2023
• In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 …
  SA-027-23 · Technical service bulletin · Electrical System · issued Apr 28, 2023
• Mazda Connected Services - Frequently Asked Questions (FQA)
  SA-015-23b · Technical service bulletin · Equipment · issued Apr 28, 2023
• Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.
  01-006-23 · Technical service bulletin · Engine and Engine Cooling · issued Apr 26, 2023
• A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and…
  SA-026-23 · Technical service bulletin · Engine and Engine Cooling · issued Apr 25, 2023
• Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollm…
  SA-009-23c · Technical service bulletin · Latches/locks/linkages · issued Apr 25, 2023
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-025-23 · Technical service bulletin · Electrical System · issued Apr 21, 2023
• Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card.
  SA-022-23 · Technical service bulletin · Electrical System · issued Apr 14, 2023
• Some customers may experience any of the following: Engine no start due to battery discharge Ignition cannot be turned OFF Infotainment remains ON after the ignition is turned OFF …
  SA-023-23 · Technical service bulletin · Electrical System · issued Apr 14, 2023
• Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.
  09-019-23 · Technical service bulletin · Exterior Lighting · issued Apr 12, 2023
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
  09-007-23a · Technical service bulletin · Seats · issued Apr 3, 2023
• Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steeri…
  06-001-23a · Technical service bulletin · Steering · issued Apr 3, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23b · Technical service bulletin · Latches/locks/linkages · issued Mar 28, 2023
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
  SA-016-23 · Technical service bulletin · Equipment · issued Mar 21, 2023
• Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initi…
  16-003-23 · Technical service bulletin · Electrical System · issued Mar 17, 2023
• Mazda Connect Services - Frequently Asked Questions (FAQ)
  SA-015-23 · Technical service bulletin · Equipment · issued Mar 10, 2023
• Some customers may hear noise from their headlamps. While some noise from the electric motor is normal, it may be louder in one headlamp than the other or both are significantly lo…
  SA-013-23 · Technical service bulletin · Exterior Lighting · issued Mar 7, 2023
• Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  SA-012-23 · Technical service bulletin · Visibility · issued Mar 1, 2023
• Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enroll…
  SA-009-23a · Technical service bulletin · Equipment · issued Mar 1, 2023
• Speedometer replacement procedure
  09-016-23 · Technical service bulletin · Electrical System · issued Feb 28, 2023
• Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sen…
  08-001-23 · Technical service bulletin · Forward Collision Avoidance · issued Feb 16, 2023
• Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The…
  01-005-23 · Technical service bulletin · Engine and Engine Cooling · issued Feb 16, 2023
• Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow…
  04-001-23a · Technical service bulletin · Service Brakes, Hydraulic · issued Feb 13, 2023
• Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground conn…
  SA-010-23 · Technical service bulletin · Exterior Lighting · issued Feb 9, 2023
• Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not re…
  09-008-23 · Technical service bulletin · Electrical System · issued Feb 7, 2023
• The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused…
  SA-007-23 · Technical service bulletin · Power Train · issued Feb 7, 2023
• Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Rem…
  SA-009-23 · Technical service bulletin · Exterior Lighting · issued Feb 6, 2023
• Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become s…
  01-004-23 · Technical service bulletin · Engine and Engine Cooling · issued Feb 3, 2023
• Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the custome…
  SA-008-23 · Technical service bulletin · Steering · issued Feb 2, 2023
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have …
  09-007-23 · Technical service bulletin · Seats · issued Feb 1, 2023
• Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10°C) lower than the actual temperature, resulting in insufficien…
  07-002-23 · Technical service bulletin · Electrical System · issued Feb 1, 2023
• Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and an engine oil level warning light on in the instrument cluster with DTC P250F:00 stored in memory, and the oil l…
  01-003-23 · Technical service bulletin · Engine and Engine Cooling · issued Jan 31, 2023
• The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused …
  SA-007/23 · Technical service bulletin · Power Train · issued Jan 27, 2023
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11048 or later).
  16-002-23 · Technical service bulletin · Electrical System · issued Jan 23, 2023
• When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  09-006-23 · Technical service bulletin · Structure · issued Jan 23, 2023
• Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: …
  SA-006/23 · Technical service bulletin · Electrical System · issued Jan 23, 2023
• When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and wer…
  RF-23-01 · Technical service bulletin · Engine and Engine Cooling · issued Jan 23, 2023
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-005/22 · Technical service bulletin · Electrical System · issued Jan 19, 2023
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-003/23 · Technical service bulletin · Service Brakes · issued Jan 11, 2023
• Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT …
  01-001-23 · Technical service bulletin · Engine and Engine Cooling · issued Jan 4, 2023
• Some vehicles may exhibit DTC U3000:04 (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued (only vehicles in whic…
  09-001-23 · Technical service bulletin · Electrical System · issued Jan 3, 2023
• Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the …
  SA-078-22 · Technical service bulletin · Service Brakes, Hydraulic · issued Dec 20, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22g · Technical service bulletin · Electrical System · issued Dec 14, 2022
• MAZDA CONNECTED SERVICES Frequently Asked Questions (FAQ)
  SA-019-22c · Technical service bulletin · Electrical System · issued Dec 13, 2022
• Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *…
  SA-017-22d · Technical service bulletin · Electrical System · issued Dec 13, 2022
• Following the release of the 2019 CX-5 (KF) a series of wheels are applicable from the 2019-2021 model year. Each wheel is specified by VIN and supplier code, see table below for a…
  RF-22-02 · Technical service bulletin · Wheels · issued Dec 8, 2022
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  SA-016-22a · Technical service bulletin · Equipment · issued Dec 7, 2022
• The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the custo…
  SA-045-22a · Technical service bulletin · Equipment · issued Dec 6, 2022
• Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following …
  MT-004-22 · Technical service bulletin · Engine and Engine Cooling · issued Dec 1, 2022
• Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow…
  04-004-22 · Technical service bulletin · Service Brakes · issued Nov 29, 2022
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved…
  09-018-22b · Technical service bulletin · Electrical System · issued Nov 22, 2022
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-004-22a · Technical service bulletin · Suspension · issued Nov 18, 2022
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by askin…
  SA-075-22 · Technical service bulletin · Electrical System · issued Nov 14, 2022
• Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the amb…
  SA-074-22 · Technical service bulletin · Electrical System · issued Nov 14, 2022
• Some vehicles may have a "LOW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level…
  01-011-22a · Technical service bulletin · Engine and Engine Cooling · issued Nov 7, 2022
• Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initi…
  16-004-22a · Technical service bulletin · Electrical System · issued Nov 4, 2022
• Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal…
  15-002-22a · Technical service bulletin · Electrical System · issued Nov 3, 2022
• Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.
  SA-064-22a · Technical service bulletin · Electrical System · issued Nov 2, 2022
• Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: * The engine takes longer to warm up * …
  01-013-22 · Technical service bulletin · Engine and Engine Cooling · issued Oct 19, 2022
• The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in …
  SA-068-22 · Technical service bulletin · Power Train · issued Oct 17, 2022
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-008-22a · Technical service bulletin · Structure · issued Oct 17, 2022
• Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when…
  SA-067-22 · Technical service bulletin · Electrical System · issued Oct 12, 2022
• Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: …
  SA-066-22 · Technical service bulletin · Electrical System · issued Oct 12, 2022
• Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape duri…
  SA-065-22 · Technical service bulletin · Engine and Engine Cooling · issued Oct 10, 2022
• Mazda Connected Services Frequently Asked Questions (FAQs)
  SA-019-22b · Technical service bulletin · Equipment · issued Oct 10, 2022
• Some customers may complain about any of the following: * Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *…
  SA-017-22c · Technical service bulletin · Electrical System · issued Oct 10, 2022
• Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufa…
  01-012-22 · Technical service bulletin · Engine and Engine Cooling · issued Oct 6, 2022
• Some customers may comlpain about an intermittent Beep sound (popping sound) every 1 ~ 2 minutes while driving. This may be cause by a software error in the navigation SD card.
  SA-064-22 · Technical service bulletin · Electrical System · issued Oct 6, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22f · Technical service bulletin · Electrical System · issued Oct 4, 2022
• Some vehicles may have a "OW ENGINE OIL LEVEL" warning message and a CHECK ENGINE light illuminated in the instrument cluster with DTC P250F:00 stored in memory, and the oil level …
  01-011-22 · Technical service bulletin · Power Train · issued Oct 3, 2022
• Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/un…
  09-030-22a · Technical service bulletin · Electrical System · issued Sep 28, 2022
• Some vehicles may exhibit a warning message displayed in the center display a few seconds after the brake system warning light in the instrument cluster has flashed for a moment at…
  09-020-22a · Technical service bulletin · Electrical System · issued Sep 28, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22e · Technical service bulletin · Electrical System · issued Sep 8, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22d · Technical service bulletin · Electrical System · issued Aug 25, 2022
• Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. -…
  SA-017-22b · Technical service bulletin · Electrical System · issued Aug 25, 2022
• Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/un…
  09-030-22 · Technical service bulletin · Electrical System · issued Aug 17, 2022
• Some customers may complain that Mazda Connect does not start or that it takes a long time to restart after starting the vehicle. This is caused by the initialization process with …
  16-004-22 · Technical service bulletin · Electrical System · issued Aug 11, 2022
• Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatical…
  SA-050-22 · Technical service bulletin · Latches/locks/linkages · issued Aug 1, 2022
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11040 or later).
  16-002-22 · Technical service bulletin · Electrical System · issued Jul 28, 2022
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
  09-024-22 · Technical service bulletin · Electrical System · issued Jul 18, 2022
• The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the custo…
  SA-045-22 · Technical service bulletin · Equipment · issued Jul 12, 2022
• Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at …
  SA-044-22 · Technical service bulletin · Engine and Engine Cooling · issued Jun 29, 2022
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-006-22 · Technical service bulletin · Electrical System · issued Jun 22, 2022
• Some customers may complain about scratches on the instrument cluster lens.
  SA-039-22 · Technical service bulletin · Electrical System · issued Jun 10, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22c · Technical service bulletin · Electrical System · issued Jun 9, 2022
• Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
  SA-038-22 · Technical service bulletin · Power Train · issued Jun 7, 2022
• Some vehicles may exhibit a warning message displayed in the center display a few seconds after the brake system warning light in the instrument cluster has flashed for a moment at…
  09-020-22 · Technical service bulletin · Electrical System · issued Jun 1, 2022
• Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft dur…
  02-004-22 · Technical service bulletin · Suspension · issued May 24, 2022
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-034-22 · Technical service bulletin · Electrical System · issued May 20, 2022
• Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the custome…
  SA-033-22 · Technical service bulletin · Wheels · issued May 19, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22b · Technical service bulletin · Electrical System · issued May 12, 2022
• Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11026 or later).
  16-002-22 · Technical service bulletin · Electrical System · issued May 9, 2022
• Some customers may complain that the tire sidewalls are distorted or "damaged".
  SA-031-22 · Technical service bulletin · Wheels · issued May 6, 2022
• Mazda Connected Services Frequently Asked Questions (FAQs)
  SA-019-22a · Technical service bulletin · Unknown OR Other · issued May 6, 2022
• Some customers may complain about any of the following: *Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. **…
  SA-017-22a · Technical service bulletin · Exterior Lighting · issued May 6, 2022
• Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
  SA-026-22 · Technical service bulletin · Equipment · issued Apr 27, 2022
• A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and…
  SA-023-22 · Technical service bulletin · Engine and Engine Cooling · issued Apr 26, 2022
• Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reac…
  09-015-22 · Technical service bulletin · Latches/locks/linkages · issued Apr 19, 2022
• Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by …
  04-002-22 · Technical service bulletin · Service Brakes, Hydraulic · issued Apr 19, 2022
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have …
  09-012-22 · Technical service bulletin · Seats · issued Apr 8, 2022
• Mazda Connected Services Frequently Asked Questions (FAQ).
  SA-019-22 · Technical service bulletin · Electrical System · issued Apr 6, 2022
• The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 …
  SA-018-22 · Technical service bulletin · Engine and Engine Cooling · issued Apr 6, 2022
• Some customers may complain that the steering wheel is off center more than 3à ° even when driving straight on a flat road.
  02-003-22 · Technical service bulletin · Steering · issued Apr 5, 2022
• Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. *Re…
  SA-017-22 · Technical service bulletin · Electrical System · issued Apr 4, 2022
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  SA-016-22 · Technical service bulletin · Equipment · issued Apr 4, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22a · Technical service bulletin · Electrical System · issued Apr 4, 2022
• Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
  SA-014-22 · Technical service bulletin · Equipment · issued Mar 29, 2022
• Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or…
  04-001/22 · Technical service bulletin · Equipment · issued Mar 24, 2022
• The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the…
  01-003/22 · Technical service bulletin · Equipment · issued Mar 17, 2022
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-013-22 · Technical service bulletin · Engine · issued Mar 16, 2022
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-006-22a · Technical service bulletin · Power Train · issued Mar 9, 2022
• Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is …
  MT-003/22 · Technical service bulletin · Equipment · issued Mar 2, 2022
• Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or af…
  01-002/22 · Technical service bulletin · Fuel System, Gasoline · issued Mar 1, 2022
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-006-22 · Technical service bulletin · Suspension · issued Feb 28, 2022
• Some vehicles equipped with SiriusXM Travel Link and a Navigation SD Card added by dealer/customer may experience a SiriusXM Travel Link error when selecting Parking Information.
  SA-007-22a · Technical service bulletin · Equipment · issued Feb 25, 2022
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-22 · Technical service bulletin · Power Train · issued Feb 23, 2022
• The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differ…
  SA-009-22 · Technical service bulletin · Power Train · issued Feb 18, 2022
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-008-22 · Technical service bulletin · Structure · issued Feb 10, 2022
• Some customers may experience a SiriusXM Travel Link error when selecting Parking Information.
  SA-007-22 · Technical service bulletin · Electrical System · issued Feb 9, 2022
• Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be cause…
  MT-001-22 · Technical service bulletin · Unknown OR Other · issued Feb 4, 2022
• Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
  SA-004-22 · Technical service bulletin · Equipment · issued Feb 1, 2022
• Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal…
  15-002/22 · Technical service bulletin · Electrical System · issued Jan 27, 2022
• Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. N…
  15-001/22 · Technical service bulletin · Electrical System · issued Jan 12, 2022
• New Cylinder Head Assembly Established: A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is …
  SA-031-21c · Technical service bulletin · Power Train · issued Dec 22, 2021
• MDARS vs IDS Service Information: The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited…
  SA-025-21a · Technical service bulletin · Equipment · issued Dec 22, 2021
• Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the …
  SA-013-21h · Technical service bulletin · Electrical System · issued Dec 22, 2021
• Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batte…
  01-006-21-3779b · Technical service bulletin · Electrical System · issued Dec 21, 2021
• Whistling Noise From Front Door Window Glass or Windshield When Driving At Highway Speed: Some customers may complain about a whistling noise heard from the top of the A-pillar are…
  09-028-21-3748a · Technical service bulletin · Structure · issued Dec 17, 2021
• Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/s…
  09-009-21-3759a · Technical service bulletin · Structure · issued Dec 17, 2021
• Lack of Power When Accelerating in Cold Temperatures: Some customers may complain about lack of power when accelerating in cold temperatures (below 0 degrees F). To avoid slippage,…
  01-016-21-3853 · Technical service bulletin · Power Train · issued Dec 17, 2021
• Door Lock Will Not Work Using Remote Transmitter and Engine Will Not Start: Some customers may experience all of following symptoms: 1. The door lock/unlock operation will not work…
  09-012-21-3801b · Technical service bulletin · Equipment · issued Dec 13, 2021
• Some vehicles may have a â  LOW ENGINE OIL LEVELâ  warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. D…
  01-012-21-3832a · Technical service bulletin · Engine and Engine Cooling · issued Nov 24, 2021
• Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation i…
  SA-054-21a · Technical service bulletin · Equipment · issued Nov 22, 2021
• Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherst…
  09-016-21-3797c · Technical service bulletin · Structure · issued Nov 19, 2021
• Some vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused b…
  08-003-21-3837 · Technical service bulletin · Seat Belts · issued Nov 19, 2021
• Some customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation i…
  SA-054-21 · Technical service bulletin · Equipment · issued Nov 16, 2021
• NOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC searc…
  15-004-21-3835 · Technical service bulletin · Forward Collision Avoidance · issued Nov 16, 2021
• Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being…
  09-033-21-3847 · Technical service bulletin · Structure · issued Nov 10, 2021
• For improvement of electrical diagnosis, the SKYACTIVà ® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of …
  SA-052-21 · Technical service bulletin · Electrical System · issued Nov 4, 2021
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-031-21c · Technical service bulletin · Engine and Engine Cooling · issued Oct 15, 2021
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-031-21b · Technical service bulletin · Power Train · issued Oct 13, 2021
• Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Rem…
  SA-013-21h · Technical service bulletin · Equipment · issued Oct 13, 2021
• Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E1…
  MT-002-21a · Technical service bulletin · Fuel System, Other · issued Oct 13, 2021
• Some vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due …
  07-004-21-3830 · Technical service bulletin · Equipment · issued Oct 8, 2021
• Some vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00…
  01-012-21-3832 · Technical service bulletin · Engine and Engine Cooling · issued Oct 4, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21d · Technical service bulletin · Equipment · issued Sep 28, 2021
• MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
  SA-027-21b · Technical service bulletin · Electrical System · issued Sep 28, 2021
• Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The…
  01-011-21-3800a · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 27, 2021
• Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E1…
  MT-002-21 · Technical service bulletin · Equipment · issued Sep 24, 2021
• Some vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. N…
  15-003-21-3828 · Technical service bulletin · Lane Departure · issued Sep 24, 2021
• Some customers may complain about a whistling noise heard from the top of the A-pillar area when driving at highway speeds. When driving under following conditions, a negative pres…
  09-028-21-3748 · Technical service bulletin · Equipment · issued Sep 17, 2021
• If you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valv…
  SA-047-21 · Technical service bulletin · Engine and Engine Cooling · issued Sep 16, 2021
• Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Rem…
  SA-013-21g · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 14, 2021
• When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to …
  SA-004-21c · Technical service bulletin · Electrical System · issued Sep 13, 2021
• All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehi…
  09-021-21-3818b · Technical service bulletin · Equipment · issued Sep 13, 2021
• Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherst…
  09-016-21-3797b · Technical service bulletin · Equipment · issued Sep 13, 2021
• Some vehicles may exhibit: Vehicle body vibration when moving from a stop while using the Electric Parking Brake (EPB) automatic release function. Uneven rear brake pad wear. These…
  04-004-21-3821 · Technical service bulletin · Parking Brake · issued Sep 13, 2021
• SSPC7 - SPECIAL SERVICE PROGRAM -TELEMATICS COMMUNICATION UNIT BATTERY DRAIN CONCERN AND CONNECTED SERVICES NOT AVAILABLE: Repair Outline and Important Notes: Reprogram the telemat…
  SSPC7a · Technical service bulletin · Power Train · issued Sep 8, 2021
• Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0…
  05-001-21-3826 · Technical service bulletin · Power Train · issued Sep 3, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21c · Technical service bulletin · Electrical System · issued Sep 1, 2021
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-006-21-3779a · Technical service bulletin · Electrical System · issued Aug 24, 2021
• This service bulletin provides information regarding the proper use of the driverâ  s floor mat to avoid any potential interference with the foot pedals. The following are possi…
  09-025-21-3824 · Technical service bulletin · Equipment · issued Aug 17, 2021
• AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software versio…
  09-021-21-3818a · Technical service bulletin · Equipment · issued Aug 6, 2021
• Sspc7 - special service program -telematics communication unit battery drain concern and connected services not available
  SSPC7 · Technical service bulletin · Engine and Engine Cooling · issued Aug 5, 2021
• A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spr…
  SA-031-21a · Technical service bulletin · Engine and Engine Cooling · issued Aug 5, 2021
• Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. NOTE: SA-045/21 HAS BEEN SUPERCEDED TO SSPC7.
  SA-045-21d · Technical service bulletin · Electrical System · issued Aug 5, 2021
• Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Fun…
  SA-045-21c · Technical service bulletin · Equipment · issued Aug 5, 2021
• DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due…
  DRW41a · Technical service bulletin · Electrical System · issued Aug 3, 2021
• Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Fun…
  SA-045-21b · Technical service bulletin · Electrical System · issued Aug 2, 2021
• Connected vehicle remote functions inoperative and/or engine no start due to low battery voltage. Some customers may experience the following symptoms: Connected Vehicle Remote Fun…
  SA-045-21a · Technical service bulletin · Equipment · issued Aug 2, 2021
• Some customers may experience the following symptoms: Connected Vehicle Remote Functions inoperative after SSPC6 repair. Connected Vehicle Remote Functions inoperative on vehicles …
  SA-045-21 · Technical service bulletin · Electrical System · issued Jul 23, 2021
• DRW41 - TELEMATICS COMMUNICATION UNIT (TCU) CONCERN - BATTERY DRAIN AND CONNECTED SERVICES. On certain subject 2021 MY CX-5 & CX-9 vehicles, a battery drain concern could occur due…
  DRW41 · Technical service bulletin · Equipment · issued Jul 22, 2021
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-002-21-3769a · Technical service bulletin · Wheels · issued Jul 19, 2021
• (PERMANENTLY CANCELLED CAMPAIGN) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today, 7/15/2021. This campaign has be…
  SSPC6c · Technical service bulletin · Equipment · issued Jul 15, 2021
• (PAUSE ALL REPAIRS!) - SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: Please read the dealer email sent today. Attention: Please pause all repairs for thi…
  SSPC6b · Technical service bulletin · Equipment · issued Jul 14, 2021
• SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-…
  SSPC6a · Technical service bulletin · Equipment · issued Jul 12, 2021
• Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherst…
  09-016-21-3797a · Technical service bulletin · Structure · issued Jul 12, 2021
• SSPC6 - 2021 CX-5 and CX-9 TELEMATICS COMMUNICATIONS UNIT (TCU) CONCERN: On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-…
  SSPC6 · Technical service bulletin · Equipment · issued Jul 10, 2021
• Some customers may experience a SBS/SCBS, LAS/LDWS and/or HBC warning light on. A system error message may also be found in the center display. DTC U3000:04-0A (Forward sensing cam…
  15-002-21-3812 · Technical service bulletin · Equipment Adaptive/mobility · issued Jul 9, 2021
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  SA-019-21a · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 25, 2021
• Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused …
  SA-042-21 · Technical service bulletin · Air Bags · issued Jun 24, 2021
• MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
  SA-027-21a · Technical service bulletin · Equipment · issued Jun 24, 2021
• There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only on…
  SA-030-21a · Technical service bulletin · Equipment · issued Jun 15, 2021
• Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. The door lock/unlock operation will not w…
  09-012-21-3801a · Technical service bulletin · Engine and Engine Cooling · issued Jun 10, 2021
• Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE…
  SA-041-21 · Technical service bulletin · Equipment · issued Jun 9, 2021
• Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  SA-040-21 · Technical service bulletin · Visibility · issued Jun 7, 2021
• APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Act…
  SA-029-21a · Technical service bulletin · Equipment · issued Jun 4, 2021
• Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and…
  SA-013-21f · Technical service bulletin · Equipment Adaptive/mobility · issued Jun 2, 2021
• Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a …
  MT-003-21 · Technical service bulletin · Visibility · issued Jun 1, 2021
• Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: …
  SA-036-21 · Technical service bulletin · Exterior Lighting · issued May 18, 2021
• When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery cha…
  SA-034-21 · Technical service bulletin · Equipment · issued May 13, 2021
• The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.
  SA-033-21 · Technical service bulletin · Power Train · issued May 11, 2021
• Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and…
  SA-013-21e · Technical service bulletin · Equipment Adaptive/mobility · issued May 11, 2021
• There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. …
  SA-032-21 · Technical service bulletin · Power Train · issued May 11, 2021
• When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed afte…
  MT-002-21 · Technical service bulletin · Electrical System · issued May 7, 2021
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnos…
  MT-001-21 · Technical service bulletin · Equipment · issued May 5, 2021
• Auxiliary key blank cutting procedure: There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method, B. Auxiliary Key Code Cut Method
  SA-030-21 · Technical service bulletin · Equipment · issued May 4, 2021
• Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become s…
  01-004-21-3773a · Technical service bulletin · Engine and Engine Cooling · issued Apr 30, 2021
• Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash a…
  01-002-21-3767a · Technical service bulletin · Engine and Engine Cooling · issued Apr 30, 2021
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-013-21d · Technical service bulletin · Electrical System · issued Apr 27, 2021
• APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlayâ ¢ / Android Autoâ ¢, but it can be activated using MD…
  SA-029-21 · Technical service bulletin · Equipment · issued Apr 26, 2021
• Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The…
  01-011-21-3800 · Technical service bulletin · Engine and Engine Cooling · issued Apr 22, 2021
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To…
  SA-012-21d · Technical service bulletin · Equipment · issued Apr 14, 2021
• Some customers may complain about an infotainment reboot and the infotainment system recovers if the Navigation SD card is removed (see attached video). NOTE: This concern may be p…
  SA-014-21c · Technical service bulletin · Equipment · issued Apr 7, 2021
• MAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
  SA-027-21 · Technical service bulletin · Equipment · issued Apr 7, 2021
• NOTE: This service bulletin supersedes "DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN". Some customers may notice that some items such as the View Monitor, Parking Sens…
  16-001-21-3780 · Technical service bulletin · Equipment Adaptive/mobility · issued Apr 7, 2021
• The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service informati…
  SA-025-21 · Technical service bulletin · Tires · issued Apr 1, 2021
• Be aware that the fuses removed at the factory have been changed. The fuses removed from the relay and fuse block (1) are as follows: Previous, Room (15A), Audio1 (15A), New, Room …
  SA-024-21 · Technical service bulletin · Electrical System · issued Mar 25, 2021
• Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video).
  SA-014-21b · Technical service bulletin · Equipment Adaptive/mobility · issued Mar 23, 2021
• DRW38 - RESIDUE OR STAIN BY WRAPGUARD ON BELTLINE - On the subject vehicles shipped from MC on January 8, 2021, added wrap guard was temporarily attached on the beltline molding (b…
  DRW38 · Technical service bulletin · Equipment · issued Mar 16, 2021
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-013-21c · Technical service bulletin · Equipment · issued Mar 15, 2021
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To…
  SA-012-21c · Technical service bulletin · Engine and Engine Cooling · issued Mar 15, 2021
• If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnos…
  MT-001-21 · Technical service bulletin · Electrical System · issued Mar 15, 2021
• Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratche…
  09-009-21-3759 · Technical service bulletin · Structure · issued Mar 11, 2021
• When performing the MGSS Workshop Manual 360à ° View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on t…
  SA-022-21 · Technical service bulletin · Equipment Adaptive/mobility · issued Mar 8, 2021
• Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the trans…
  SA-020-21 · Technical service bulletin · Electrical System · issued Mar 8, 2021
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To…
  SA-012-21a · Technical service bulletin · Equipment Adaptive/mobility · issued Feb 22, 2021
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-013-21a · Technical service bulletin · Equipment Adaptive/mobility · issued Feb 22, 2021
• This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce u…
  01-006-21-3779 · Technical service bulletin · Electrical System · issued Feb 8, 2021
• The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use…
  01-005-21-3778 · Technical service bulletin · Electrical System · issued Feb 8, 2021
• Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become s…
  01-004-21-3773 · Technical service bulletin · Engine and Engine Cooling · issued Feb 5, 2021
• Some customers may complain about not being able to answer an iPhone incoming call via Bluetooth using the steering wheel controls or the commander switch. The infotainment center …
  SA-016-21 · Technical service bulletin · Equipment Adaptive/mobility · issued Feb 3, 2021
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To…
  SA-012-21 · Technical service bulletin · Equipment Adaptive/mobility · issued Feb 2, 2021
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-013-21 · Technical service bulletin · Exterior Lighting · issued Feb 2, 2021
• Some customers may complaint about an infotainment reboot. The infotainment system recovers if the Navigation SD card is removed (see attached video). Mazda is currently investigat…
  SA-014-21 · Technical service bulletin · Equipment · issued Feb 2, 2021
• A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result…
  07-001-21-3775 · Technical service bulletin · Equipment · issued Jan 26, 2021
• Some customers may complain that the steering wheel is off center more than 3à ° even when driving straight on a flat road.
  02-003-21-3777 · Technical service bulletin · Steering · issued Jan 26, 2021
• Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster inte…
  01-003-21-3776 · Technical service bulletin · Equipment · issued Jan 26, 2021
• DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added.
  SA-008-21 · Technical service bulletin · Electrical System · issued Jan 25, 2021
• Some customers may complain that their seat warmers or seat ventilation do not turn on when the engine is restarted after being left on when turning off the engine. The logic has c…
  SA-007-21 · Technical service bulletin · Seats · issued Jan 22, 2021
• Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD …
  09-004-21-3772 · Technical service bulletin · Structure · issued Jan 21, 2021
• When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
  09-003-21-3771 · Technical service bulletin · Structure · issued Jan 21, 2021
• In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
  09-002-21-3770 · Technical service bulletin · Vehicle Speed Control · issued Jan 21, 2021
• Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the c…
  02-002-21-3769 · Technical service bulletin · Wheels · issued Jan 21, 2021
• Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as c…
  00-001-21-3768 · Technical service bulletin · Wheels · issued Jan 21, 2021
• The purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the custo…
  SA-006-21 · Technical service bulletin · Structure · issued Jan 20, 2021
• Some vehicle may exhibit a tapping noise from the engine during idling; etc., and synchronized to the engine rpm. The tapping noise may be caused by the switchable hydraulic lash a…
  01-002-21-3767 · Technical service bulletin · Engine and Engine Cooling · issued Jan 14, 2021
• In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code …
  SA-004-20c · Technical service bulletin · Equipment · issued Dec 14, 2020
• At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have …
  09-007-20-3674a · Technical service bulletin · Equipment · issued Dec 10, 2020
• Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by …
  04-005-20-3687a · Technical service bulletin · Service Brakes · issued Dec 10, 2020
• CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will c…
  SA-031-20k · Technical service bulletin · Electrical System · issued Dec 9, 2020
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-003-20f · Technical service bulletin · Electrical System · issued Dec 9, 2020
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-031-20j · Technical service bulletin · Electrical System · issued Nov 30, 2020
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI…
  SA-007-20m · Technical service bulletin · Equipment Adaptive/mobility · issued Nov 30, 2020
• Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTHà ® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTHà ® hands-free …
  09-036-20-3756 · Technical service bulletin · Electrical System · issued Nov 17, 2020
• CONNECTED VEHICLE SERVICE INFORMATION. The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be li…
  SA-064-20b · Technical service bulletin · Equipment · issued Nov 12, 2020
• Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is …
  MT-005-20 · Technical service bulletin · Engine and Engine Cooling · issued Nov 10, 2020
• IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollme…
  SA-031-20i · Technical service bulletin · Electrical System · issued Nov 6, 2020
• DRW34 - 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN. Concern Outline: It is not possible to customize the View Monitor, Parking Sensor and Vehicle - Doors > Hands-Free Liftga…
  DRW34a · Technical service bulletin · Back Over Prevention · issued Nov 2, 2020
• 2021 CX-9 AND CX-5 MAZDA CONNECT SETTINGS CONCERN: Concern Outline: It is not possible to customize the â  View Monitorâ  , â  Parking Sensorâ  and Safety (hands free l…
  DRW34 · Technical service bulletin · Electrical System · issued Oct 29, 2020
• Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesiv…
  SA-071-20 · Technical service bulletin · Equipment · issued Oct 28, 2020
• CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will c…
  SA-031-20f · Technical service bulletin · Electrical System · issued Oct 28, 2020
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI…
  SA-007-20l · Technical service bulletin · Equipment Adaptive/mobility · issued Oct 19, 2020
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. In…
  SA-027-20f · Technical service bulletin · Back Over Prevention · issued Oct 16, 2020
• APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS.…
  SA-070-20 · Technical service bulletin · Equipment · issued Oct 15, 2020
• ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com
  SA-069-20 · Technical service bulletin · Equipment · issued Oct 12, 2020
• DRW33 - CHROME PLATED WINDOW MOLDINGS CONCERN FROM PACIFIC TYPHOON: On certain subject vehicles parked outside after production, it is possible that the chrome plated window moldin…
  DRW33 · Technical service bulletin · Visibility · issued Oct 7, 2020
• MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI…
  SA-007-20k · Technical service bulletin · Engine and Engine Cooling · issued Sep 29, 2020
• MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. In…
  SA-027-20e · Technical service bulletin · Back Over Prevention · issued Sep 22, 2020
• The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service informati…
  SA-064-20a · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 22, 2020
• When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always do the following: ï · Use the G…
  SA-066-20 · Technical service bulletin · Electrical System · issued Sep 14, 2020
• The 2021 CX-5 and CX-9 will be the first 6.5 generation vehicles to be equipped with Connected Vehicle Services and some functions will be limited at launch. This service informati…
  SA-064-20 · Technical service bulletin · Equipment Adaptive/mobility · issued Sep 4, 2020
• When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to…
  SA-063-20 · Technical service bulletin · Electrical System · issued Aug 18, 2020
• Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory: ï · U3003:16 (Power liftgate (PLG) control module powe…
  MT-003-20 · Technical service bulletin · Electrical System · issued Aug 7, 2020
• Some customers or technicians (during PDI) may have concerns with the front doors sticking (especially on hot days) and/or poor appearance, fitment, alignment or gaps with the fron…
  SA-056-20 · Technical service bulletin · Structure · issued Jul 10, 2020
• MAZDA Mobile start (MMS) cannot communicate with vehicle
  SA266 · Technical service bulletin · Equipment · issued Dec 19, 2016